Inside Sales - Call Center Appointment Setter

Job Description

Matrix Basement Finishing

Position Overview

Matrix Basement Finishing is seeking an experienced, proven Call Center Appointment Setter to join our growing team.

This is a high-volume, performance-driven sales role focused on contacting homeowners, qualifying leads, overcoming objections, and booking qualified in-home appointments for our sales team.

This is not an entry-level customer service position.

We are looking for candidates who have already demonstrated success in a high-volume outbound calling, appointment-setting, inside sales, or lead-conversion environment and can speak specifically about their previous production and performance metrics.

• Make a high volume of outbound calls to new, existing, and aged leads.
• Respond quickly to newly generated leads.
• Qualify homeowners using established Matrix qualification criteria.
• Follow a structured, company-approved call script.
• Build rapport quickly while maintaining control of the conversation.
• Identify customer needs and project interest through effective questioning.
• Handle common objections regarding timing, price, interest, spouse involvement, and scheduling.
• Confidently ask for and secure qualified appointments.
• Schedule in-home consultations for the Matrix sales team.
• Confirm appointment information and establish clear customer expectations.
• Consistently follow up with leads who do not initially schedule.
• Re-engage older leads and previously unconverted opportunities.
• Accurately document every interaction, disposition, follow-up, and appointment in the CRM.
• Meet or exceed established call-center KPIs.
• Participate in call reviews, coaching, script training, and performance development.

Candidates must have demonstrated success in a production-based phone environment.

• Minimum 2 years of recent experience in outbound appointment setting, inside sales, telemarketing, lead generation, or a comparable high-volume call-center sales position.
• Proven experience making high-volume outbound calls on a daily basis .
• A demonstrated history of meeting or exceeding appointment, conversion, sales, or call-production goals.
• Experience working from structured scripts, rebuttals, and objection-handling frameworks .
• Strong ability to overcome objections and confidently ask customers to commit to an appointment.
• Experience working with CRM, lead-management, or call-center software.
• Strong computer and data-entry skills.
• Ability to accurately manage a large pipeline of leads and follow-up activity.
• Excellent attendance, punctuality, and schedule reliability.
• Strong verbal communication and active listening skills.
• Ability to take coaching and immediately incorporate feedback into calls.
• Comfort working in an environment where calls and performance are regularly reviewed.
• Ability to maintain energy, professionalism, and consistency through a high volume of calls and rejection.

• Approximate daily outbound call volume.
• Appointments or opportunities generated.
• Appointment-setting or conversion percentage.
• Monthly or weekly production goals.
• Whether goals were consistently achieved.
• Types of leads worked.
• CRM or dialer systems previously used.
• Previous incentive or commission structure.
• Examples of objections they regularly handled.

Candidates whose experience is primarily inbound customer service without measurable sales, lead-conversion, or appointment-setting responsibility may not be a fit for this position.

Experience converting internet-generated homeowner leads into scheduled sales appointments is especially valuable.

This position operates with a clear performance scoreboard.

• Outbound call…