Energy Advocate (8-12 Hrs

ENERGY ADVOCATE

This is an 8-12 hour a week position and is non-benefitted. Rate of pay is $35 per hour. Position funded through March 15, 2028.
This position is open until filled.

Definition
The part-time, grant funded Energy Advocate will help Arlington residents and landlords reduce their energy use, costs, and emissions by increasing participation in Mass Save® programs, including Home Energy Assessments, weatherization, and heat pump installations. The Energy Advocate will help implement outreach campaigns, with a focus on the Town’s “priority populations” of rental properties and low- and moderate-income households (renters and non-renters).

The Energy Advocate will work closely with the Town’s Sustainability Manager and Electrify Arlington Coordinator and will receive training and support. This position is funded by a Mass Save Community First Partnership (CFP) grant, sponsored by Eversource and National Grid. The position may be responsible for other related work, as required.
Supervision
Works under the administrative direction of the Director of Planning and Community Development and Sustainability Manager.
Work Environment
Work will generally be performed under a combination of typical office conditions and in the field and community at public events, with exposure to various weather conditions. The employee will be required to attend relevant evening and weekend events in the community, with advance notice. The employee operates standard office equipment.
The employee has frequent contact with staff, residents, community-based organizations, and other private entities, including, but not limited to landlords, utility representatives, renters, low-and moderate-income residents, consultants, Town officials, Town departments, boards, and committees, and state officials and agencies. The employee will be responsible for representing the Department with external constituents and communicating by telephone, by email, in person, and in writing.

Contacts may be outside of normal business hours. The employee has access to some department-related and program participant-related confidential or sensitive information. Errors could result in monetary loss and legal repercussions.

Essential Duties & Responsibilities
The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Community Outreach

• Implement a localized outreach plan that encourages Arlington residents and landlords to schedule Mass Save Home Energy Assessments and implement energy-efficiency measures.

• Outreach methods will include but are not limited to: staffing an information table at a variety of locations and events, returning phone calls to a CFP phone line, providing information by email, engaging people in door-to-door conversations, delivering targeted literature, hosting events for landlords and residents, and developing additional outreach strategies.
Customer Support

• Educate Arlington landlords and residents about Mass Save programs and other energy-related programs and benefits for which they may be eligible. Assist individuals in applying for and navigating these programs.

• Work with Mass Save program vendors to address customer-specific needs and improve engagement outcomes.

• Respond to customer requests for support by connecting the customer with the appropriate party or helping the customer resolve the situation directly.

• Connect individuals who need support and information about heat pumps or electrification with the Electrify Arlington Coordinator.
Data Management

• Maintain accurate records in Salesforce database provided by Program Sponsors, to track outreach efforts, customer interactions, and program participation.

• Uphold data privacy requirements to protect customer information.

• Complete a CFP activity tracking form monthly.

• Meet regularly with CFP Lead Vendor and Mass Save Program Sponsors to communicate program findings and tactics and report on local progress.
Training & Learning

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