Digital Operations Specialist

Leader Bank is looking for exceptionally dedicated team members to join one of the region’s fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become one of the most successful banks in Massachusetts with $4 billion in assets, more than 400 team members, 6 branch offices, and annual mortgage originations of over $2 billion.

Exemplary products and an innovative spirit have driven Leader Bank’s rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always be improving our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.

Summary We are seeking a Digital Banking Operations Specialist to support the day-to-day operations of Leader Bank’s digital banking products and services. This role is responsible for delivering a seamless and secure client experience through digital onboarding, payment support, account servicing, risk review, and operational excellence.

The ideal candidate is detail-oriented, client-focused, and committed to delivering exceptional service while maintaining compliance with regulatory requirements, Bank policies, and internal controls. As Leader Bank continues to expand its digital banking capabilities, this role will play a key part in supporting products, services, and operational initiatives that enhance the client experience and drive operational efficiency.

Responsibilities Manage digital account opening, onboarding, and funding activities while ensuring a seamless client experience and adherence to Bank policies and procedures.

Perform customer due diligence and risk review activities, including CIP, KYC, OFAC, identity verification, fraud monitoring support, and escalation of potential suspicious activity in accordance with Bank procedures.

Support digital banking products and services, including transaction limit requests, external transfers, payment operations, card servicing, dispute management, and related operational functions.

Administer deposit servicing activities, including account maintenance, check orders, brokered CDs, beneficiary updates, and other client servicing functions.

Deliver exceptional client service by responding to inquiries, resolving issues, and collaborating with internal departments and third-party partners.

Participate in system testing, process improvement initiatives, product enhancements, and operational projects that support the Bank’s digital banking strategy.

Maintain compliance with all applicable regulations, policies, and internal controls while supporting additional operational and client service functions as assigned to meet evolving business and departmental needs.

Qualifications Experience in banking, financial services, fintech, deposit operations, payment operations, card services, fraud prevention, customer operations, or a related operational environment preferred.

Knowledge of digital banking services, deposit operations, card processing, payment operations, dispute management, fraud monitoring, or related operational functions preferred.

Experience supporting customer onboarding, account servicing, payment processing, or client support activities preferred.

Strong attention to detail, organizational skills, and ability to manage multiple priorities while maintaining accuracy.

Strong verbal and written communication skills with a client-focused mindset.

Proficiency with…