East Overnight Community Residence Counselor - AMH

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The McLean Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Under direction of the Nurse Manager, Clinical Coordinator & Charge Nurse, the Community Residence Counselor (CRC) provides direct patient care and participates in therapeutic milieu within the scope of defined practice. The Pavilion is an adult, unlocked, residential program treating acute and sub‑acute psychiatric patients requiring comprehensive psychiatric and neuropsychiatric consultation, assessment, and treatment. The Pavilion is designed to provide unparalleled diagnostic evaluation with an emphasis on evidence‑based care, discretion, flexibility, and confidentiality.

Yes

• Provides direct patient care in accordance with current treatment plan, under the supervisor of the Nurse Manager, Clinical Coordinator and Charge Nurse.
• Provides and supervises community activities according to needs.
• This may include driving & transporting patients to and from activities in hospital vehicles.
• Remains awake and alert, at all times, while on the job.
• Assists patients in maintaining and keeping various appointments.
• Clear, concise, and timely documentation and shift notes.
• Establishes relationships with patients that are helpful and maintains professional boundaries.
• Participates in patient rounds, status checks, or teams per program guidelines.
• Completes assigned patient care tasks per program guidelines and/or daily assignment sheet.
• Works effectively to manage the therapeutic milieu.
• Provides patients with direction and supervision as needed.
• Follows established hospital & program policies, procedures, and protocols.
• Communicates information regarding patient milieu/therapeutic environment to appropriate staff in a timely manner.
• Communicates observations related to medication side effects, physical and emotional changes to appropriate medical staff in a timely manner.
• Encourages patients in their activities of daily living.
• Assesses sleep patterns and assists patients to develop more appropriate sleep cycles notifying clinical team as necessary.
• Completes mandatory annual in‑service requirements, including but not limited to: CPR and de‑escalation.
• Attends and participates in rounds and case conferences when appropriate.
• Physical ability for participation in patient activities.
• Other duties as assigned.

Education:

High School Diploma or Equivalent required and Bachelor's Degree Related Field of Study preferred. Can this role accept experience in lieu of a degree? No.

Licenses and Credentials:
Experience. One‑year patient care or related experience preferred, preferably in a psychiatric setting. 1‑2 years preferred.

• Driver's license (MA, CT, NH, NY, RI, VT) is required with the ability to satisfactorily meet and maintain hospital driving standards.
• Time Management.
• Excellent verbal and written communication skills.
• Ability to work as part of a team.
• Maintains a commitment to professional growth and competency.
• All employees must possess basic computer skills to use a variety of electronic or online systems (PRISM) for communication, clinical and administrative purposes.
• Familiarity with Epic preferred.

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently…