AVP, Innovation & Support Manager

AVP, Innovation & Support Manager

Leader Bank is looking for exceptionally dedicated team members to join one of the country's fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become one of the most successful banks in Massachusetts with $5 billion in assets, more than 400 team members, 6 branch offices, and annual mortgage originations of over $3 billion.

Exemplary products and an innovative spirit have driven Leader Bank's rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always improve our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.

The AVP, Innovation & Support Manager, within the Residential Lending department of Leader Bank, is responsible for analyzing the effectiveness of processes and reporting functions and researching, suggesting, and implementing changes that drive efficiency, scalability, and compliance. A major component of this role is leading the Support team, in addition to managing the portfolio of projects across the Innovation team. This role partners closely with Residential Lending leadership, department heads, and project owners to identify opportunities for improvement and ensure technology and reporting solutions align with business objectives.

• Research, recommend, and implement innovative solutions that support business growth, regulatory compliance, and operational excellence.
• Operate effectively in a large, complex organization with multiple stakeholders and simultaneous initiatives.
• Serve as a project manager within the Innovation team, overseeing a portfolio of high impact initiatives designed to drive growth or efficiency.
• Review project scope, objectives, timelines, and success metrics in collaboration with leadership.
• Balance competing priorities while ensuring projects are delivered on time, within scope, and aligned with strategic goals.
• Communicate project status, risks, and outcomes clearly to leadership and stakeholders.
• Lead and manage the Residential Lending Support team, ensuring high levels of service, responsiveness, and accountability.
• Oversee and maintain various reporting functions across Residential Lending.
• Streamline and enhance reporting processes through the use of Power BI / Retool, ensuring accuracy, consistency, and usability.
• Partner with business leaders to design and deliver reporting that supports operational insight, decision-making, and regulatory requirements.
• Ensure reporting solutions are scalable and aligned with evolving business needs.
• Maintain up-to-date knowledge of all mortgage lending laws and regulations, including federal, state, and investor requirements.
• Ensure processes, systems, and reporting support ongoing compliance, quality control, and audit readiness.

• Bachelor's degree or equivalent experience required, advanced degree a plus.
• Significant experience in the mortgage industry, preferably within Residential Lending operations, innovation, or technology.
• Experience with Encompass strongly preferred; experience with Encompass on Web migration a plus.
• Demonstrated success developing and executing strategic roadmaps and managing complex project portfolios.
• Strong understanding of mortgage compliance, regulatory requirements, and quality control practices.
• Experience with Power BI, Retool or similar reporting tools.
• Dynamic, energetic, and proactive leadership style
• Strong communication skills with the ability to engage effectively with department heads, project owners, and executive leadership
• Excellent analytical, problem-solving, and decision-making skills
• Ability to translate business needs into technology and reporting solutions
• Highly organized with the ability to manage multiple initiatives simultaneously
• Collaborative team…