Assistant Program Manager, Capacity Planning

## Assistant Program Manager, Capacity Planning Apply remote type:
On-site locations:
Nashville, TN:
Arlington, VAtime type:
Full time posted on:
Posted Todayjob requisition :
REQ
524758
** JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
** What this job involves:
** As the Assistant Program Manager (APM) for Capacity Planning, you will execute the full Discovery-to-BAU cycle for capacity planning under the oversight of the Program Manager, serving as the primary builder of capacity planning models across Amazon Travel & Events. This role combines project management expertise with analytical capabilities to deliver validated models that support workforce planning and operational efficiency.

At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees. You will conduct comprehensive scope assessments, design and execute time study analyses, facilitate stakeholder working sessions, and construct detailed capacity planning models that enable data-driven workforce decisions across the organization. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career.

This position requires you to balance multiple concurrent initiatives across 4–8 week build cycles, coordinating between technical data teams and operational stakeholders while maintaining rigorous documentation and project tracking. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. Secondarily, you will contribute to KPI Program support, assisting with the implementation of new and revised key performance indicators that measure operational health and goal achievement.

The ideal candidate brings capacity planning or workforce analytics experience, advanced Excel proficiency, strong project coordination skills, and the ability to translate complex analytical findings into clear, actionable insights for diverse stakeholder groups.
** What your day-to-day will look like:
*** Execute the full discovery-to-business as usual (BAU) development cycle for prioritized capacity planning models including conducting scope assessments to define work boundaries, roles, and performance expectations
* Design, build, and execute time study analyses to measure effort per task across role levels and complexity tiers while coordinating time study logistics including participant scheduling, data collection instruments, and completion tracking
* Conduct process optimization assessments to identify inefficiencies and unnecessary steps while providing optimization recommendations before model construction to ensure models are built on efficient baselines
* Facilitate working sessions with stakeholders to align upon model inputs and construct model calculations utilizing optimized-process baselines
* Facilitate validation exercises to confirm model accuracy against known operational patterns while engaging with the Data Analyst on dashboard requirements and data pipeline needs
* Support handover of completed capacity planning models for BAU operations with monitoring protocols and contribute to governance review processes and model recalibration cycles
* Support implementation of new and revised key performance indicators by coordinating KPI development stages including requirements gathering, data onboarding, build, validation, and launch
* Track project milestones, dependencies, and deliverables across multiple work streams while proactively identifying and resolving blockers or dependencies to maintain project momentum
* Maintain comprehensive documentation, status…