ServiceNow Developer Job Arlington area,Tennessee USA,Software Development

Service Now Developer

Location:

Memphis, TN | Onsite Preferred

Overview

We are seeking an experienced Service Now Developer to help expand and improve an established Service Now environment. This role will focus heavily on developing forms, workflows, automations, catalog items, and portal-based request experiences.

The ideal candidate will have strong hands-on experience with IT Service Management, Flow Designer, and Service Catalog development. This is a great opportunity for someone who enjoys building practical Service Now solutions and helping shape a platform for future growth.

Responsibilities

Design, build, and enhance forms, workflows, and automations within Service Now
Develop and maintain ITSM solutions related to incidents, requests, and other core service management processes
Create and support Service Catalog items, request forms, and portal-based workflows
Use Flow Designer to automate business and IT processes
Improve the usability, functionality, and scalability of the existing Service Now environment
Ensure new development aligns with the organization’s future CMDB architecture
Troubleshoot platform issues and recommend practical improvements
Partner with IT and business stakeholders to understand requirements and translate them into effective Service Now solutions
Maintain clear documentation for configurations, workflows, and development changes

Required Skills

Strong Service Now development experience, including JavaScript and platform scripting
Strong experience with ITSM, particularly incident and request management
Experience building forms, workflows, and process automations
Proficiency with Service Now Flow Designer
Experience developing and maintaining Service Catalog items
Experience supporting portal-accessible request forms and workflows
Ability to gather requirements and turn business needs into technical solutions
Ability to troubleshoot and enhance existing Service Now customizations, workflows, scripts, and integrations
Experience developing or supporting integrations using REST APIs or related Service Now integration tools
Ability to work onsite in Memphis, Tennessee

Preferred Qualifications

Experience designing solutions that align with CMDB architecture and best practices
Knowledge of CMDB planning, implementation, or data relationships
Familiarity with Service Now portal development and user experience improvements
Service Now certifications or relevant platform training
Experience improving or expanding an established Service Now environment

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