Specialist , Business Services

Title: Specialist I, Business Services

Department: DT Business Services

Campus

Location:

Southeast Campus

Employee Classification: CLR - Clerical

Position Type: PT - Regular

Grant Funded: No

Compensation Details: Starting Pay - $18.22

Work Hours: Must be available Monday-Thursday, 8:00 am-7:00 pm, Friday 9:00 am-5:00 pm (fall and spring);
Monday-Wednesday, 7:30 am-7:00 pm, Thursday 8:30 am-7:00 pm. Also required to work occasional weekends in January and August.

Remote Eligible: This position is not eligible for remote work

Special Instructions to Applicant: This is a part-time position, with a maximum of 19.5 hrs. per week.

This role is responsible for providing administrative, computer, and customer service skills in the performance of a variety of duties to maintain accounting records and reports.

• Assist with all Higher One customer service‑related issues, such as assisting students, faculty and staff in person, by telephone, or by email.
• Process payments, petty cash, and miscellaneous deposits; balance cash drawers.
• Correspond with payment plan companies and collection agencies to maintain current and past tuition and miscellaneous accounts.
• Compute and record charges and refunds; may assist with refunds, collections, student allocation of military benefits, and 1098T inquiries.
• Distribute employee timecards and paychecks.
• Distribute and receive keys from faculty, staff, and administrators; receive lost and found items and distribute claimed items.

Service Excellence

• Attend the workplace regularly, report to work punctually, and follow a work schedule to keep up with the demands of the worksite.
• Complete all required training and professional development sessions sponsored through Tarrant County College (TCC).
• Support the mission, values, goals, and principles of the College.

Supervision

Works under the general supervision of the assigned department leader.

Performs Other Related Tasks as Required

• High School diploma or GED.
• One (1) year of working experience related to the Essential Performance Requirements.

• At least one (1) year's working experience using live chat.
• Bilingual, verbal and written.

• Skilled in excellent customer service and interpersonal relationships.
• Skilled using computer applications and enterprise systems, including word processing, spreadsheet, and presentation software.
• Skilled in using a calculator, keyboarding, and ten‑key by touch.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to the risk of electrical shock. The noise level in the work environment is usually quiet.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.