Program Analyst Coordinator

The Office of Cultural Heritage, Directorate of Artistic and Cultural Diplomatic Commodities, Bureau of Overseas Buildings Operations (OBO/ACDC/CH) is responsible for the Department of State's (DOS) historically, culturally, or architecturally significant properties. OBO/ACDC/CH’s stewardship involves education, and proper maintenance and conservation. This policy pertains to movable and immovable heritage properties and assets of historic, cultural, architectural, archaeological, and ethno-anthropological interest. This includes archaeological sites, landscapes, buildings, structures, fine arts, decorative arts, works on paper, and other cultural heritage items.

• Serves as the primary coordinator for incoming requests for assistance, project reviews, preservation consultations, and technical inquiries submitted to OBO/ACDC/CH by overseas posts and Department personnel.
• Reviews incoming requests received through email, BMIS, GMMS, Kahua, Proj Net, SharePoint, and other office systems to determine the nature, urgency, completeness, and appropriate routing of each request.
• Independently resolves routine or procedural requests and coordinates more complex or technical matters with appropriate Cultural Heritage subject matter experts for review and approval.
• Assigns requests to appropriate CH team members based on workload, technical discipline, project scope, and office priorities.
• Maintains and updates office project trackers, workflow databases, and reporting systems to ensure accurate tracking of requests, assignments, deadlines, and project status.
• Monitors active requests and follows up with CH staff, overseas posts, contractors, and stakeholders to support timely responses and project coordination.
• Tracks and reports workload metrics, response times, request trends, and office activity levels to support management decision-making and resource planning.
• Coordinates communications between overseas posts, OBO offices, contractors, and CH personnel regarding project reviews, documentation requirements, and request status updates.
• Reviews submitted documentation for completeness, formatting, and compliance with established office procedures before routing for technical review.
• Assists in organizing and maintaining electronic records, project files, correspondence, and office documentation related to preservation reviews and project coordination activities.
• Provides administrative and project coordination support for preservation and rehabilitation initiatives involving historic diplomatic properties worldwide.
• Assists with preparing reports, summaries, spreadsheets, and briefing materials related to office workload, project status, and operational activities.
• Identifies workflow inefficiencies and provides recommendations to improve request management, tracking procedures, and office coordination processes.
• Supports coordination of meetings, project discussions, and internal communications related to incoming project requests and review activities.
• Provides customer service and responds to inquiries from overseas posts, contractors, and internal stakeholders regarding office procedures, request status, and submission requirements.
• Performs other administrative and project coordination duties as assigned in support of OBO/ACDC/CH operations.
• Drafts documentation and correspondence on administrative matters and general office policies for supervisor review and approval, based on an understanding of supervisor preferences.
• Anticipates and prepares documentation and materials needed by the supervisor for meetings, correspondence, appointments, and communications.
• Reviews incoming materials (e.g., publications, regulations, directives) and identifies items of potential importance for supervisor and staff awareness.
• Prepares reports, summaries, and draft responses to inquiries using information from a variety of sources.
• Performs other duties as assigned.

• Must be a U.S. citizen.
• Demonstrated experience in administrative support, project coordination, workflow management, or office operations in a fast-paced professional environment.
• Strong organizational and coordination skills, including the…