LTCR Regional Administrative Assistant II

Location: Arlington, TX – 2561 MATLOCK RD

Salary Range: $3,290.36 - $3,946.25 per month

Regional Administrative Assistant II – Responsible for administrative duties such as answering the telephone, referring callers, taking messages, and responding to basic inquiries. Manages data entry in state and federal automated reporting systems, performs technical reviews of all reports in the computer tracking system, and ensures accurate preparation of enforcement notification letters and reports. Monitors, reviews, and finalizes survey reports for regulated facilities, manages CMS certification and transmittals for enforcement actions, and prepares waiver letters.

• Maintain a regular and predictable work schedule.
• Maintain records, files, or logs including filing, retrieving, or purging.
• Prepare ongoing or special narrative and statistical reports for Program Managers, Regional Director, and State Office.
• Maintain regional Survey Management System database.
• Communicate with others internally and externally to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints.
• Monitor and perform technical review of all survey and investigation documentation to ensure accurate preparation of all forms, supporting information, narratives, and reports.
• Ensure all documentation complies with state and federal requirements.
• Make corrections to ensure compliance.
• Process all state and federal enforcement actions within required time frames.
• Prepare technically accurate state and federal reports, notification letters, administrative penalty notifications, waiver letters, CMS Certification, and Transmittal.
• Determine appropriate distribution for all actions to meet federal and state requirements.
• Enter critical information into state and federal databases regarding scheduling, agency visits, recommendations, and activities to provide accurate data for required internal and public reporting processes.
• Submit to state office all documentation requested through the Freedom of Information Act, including reviewing the file to determine location of documentation, copying appropriate documents, and distributing within required time frames.
• Perform other duties as assigned.

• Ability to perform complex tasks related to federal and state rules and standards while maintaining attention to detail.
• Ability to quickly comprehend frequent technical changes.
• Ability to learn and maintain knowledge of the Long-Term Care Integrated computer system and regional Survey Management System.
• Ability to read, understand and apply program technical procedures for processing surveys, enforcement actions, and administrative penalties.
• Ability to maintain a high level of confidentiality.
• Knowledge and experience with computers.
• Ability to answer telephone calls, refer callers to appropriate staff, take messages, and answer basic questions.

• Experience using a computer.
• Experience in organizing, maintaining, or monitoring files, records, or logs.
• Experience with electronic records (preferred).
• Proficiency with Microsoft Word, Excel, or other word processing software.
• Ability to manage travel up to 25% of the time.

Requires up to 25% travel, including occasional out-of-town meetings or training sessions.

All applicants must pass a fingerprint criminal background check.

All applicants must provide I‑9 documentation on the first day of employment. This position may be eligible for telework, subject to department policies and supervisory discretion.