Customer Support Specialist - ES Division

Position Summary

The Customer Support Specialist provides assistance and support to customers, Sales, Facility Operations, Customer Service Manager and management by coordinating office services, such as data entry, clerical work, records control, creating forms, and preparing reports, etc. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Expedites the steady and courteous flow of internal and external communications, such as incoming/outgoing telephone and email messages.

• Communicates with customers by phone, email or in person to attain information to ensure accurate and timely waste profile approval.
• Assists and provides support to internal and external customers.
• Assists customers with waste characterization and related documentation in accordance with facility, state and federal regulations.
• Maintains customer profiles and contract filing system.
• Coordinates completion of profile forms, contract forms, collects deposits, prepares change of address records, and issues discontinuance orders.
• Research operational concerns, questions and discrepancies.
• Prepares and transmits reports and waste shipment summaries.
• Prepares manifests for mailing, scanning, or emailing.
• Processes memos, correspondence, reports and other documents.
• Reviews billing adjustments.
• Performs other related duties as assigned.

• Customer service oriented.
• Ability to actively listen to customers to understand requests.
• Good communication skills.
• Detail oriented.
• Can operate a variety of office equipment such as scanner, calculator, copier, computer, facsimile.
• High level of professionalism and problem‑solving ability.

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO).
• Benefits:

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.