Centralized Services Operations Coordinator

The Workforce Development Department (also known as Workforce Solutions for North Central Texas) is seeking a Centralized Services Operations Coordinator to join the Workforce Development team of the North Central Texas Council of Governments. This individual will be responsible for providing advanced operational and administrative support to the Centralized Services Operations Unit to ensure efficient and compliant department operations.

• Serve as a key liaison among internal teams, leadership, and external partners to ensure timely processing of agreements, effective tracking of deadlines and deliverables, and adherence to regulatory and organizational requirements.
• Coordinating communications, managing records and document workflows, and supporting contract and grant administration.
• Supports contract and Memorandum of Understanding (MOU) administration by tracking agreement status, deadlines, renewals, and deliverables, coordinating with partners, and assisting with the processing, routing, and maintenance of contract records and documentation.
• Serves as the primary point of contact for complaints by coordinating intake, routing, tracking, reporting, and trend monitoring to ensure timely resolution and compliance with organizational and state requirements.
• Support departmental initiatives related to records management, policy and SOP administration, complaint tracking, and quality assurance activities.
• Assist unit management with processing, documenting, tracking, following up on, and reporting Equal Opportunity (EO) complaints, compliance, monitoring, and reporting activities.
• Supports Quality Assurance (QA) team by monitoring activities, maintaining documentation, coordinating information requests, tracking corrective actions, assisting with reports, and monitoring deadlines and required follow‑up activities.

• Proficiency in Microsoft Office Software.
• Extremely organized and detail‑oriented with the ability to manage multiple projects while meeting firm deadlines.
• Ability to be a good team player with a collaborative approach.
• Use of analytical judgement and decision‑making abilities.
• Advanced communication skills.
• Excellent writing skills.

• Bachelor’s degree.
• Minimum of 3 years of related experience.

• Starting Salary Range: $55,601.96 - $72,282.00 depending on skills, qualifications and experience.
• FLSA:
  Exempt.

We offer a highly competitive package of many desirable benefits to our full‑time employees.

• We provide an outstanding package of health, dental, vision and life benefits for employees, with the monthly premium paid by NCTCOG 100%. Coverage is available for their families and the monthly premiums are shared with NCTCOG. Employees receive life insurance coverage that is employer paid with a benefit of 2 times the employee’s annual salary.

• Paid vacation, sick leave, and personal days are provided as part of the benefit plan, as well as specified holidays. This position also includes a phone allowance.

• NCTCOG participates in a defined contribution plan as an alternative to Social Security. The plan provides retirement benefits for all eligible employees. NCTCOG contributes twelve percent (12%) of permanent full‑time employees’ gross salaries. Participating employees contribute six percent (6%) of gross salary. An employee becomes forty percent (40%) vested in NCTCOG’s contributions after three full years of employment. An additional fifteen percent (15%) is vested for each additional year of employment.
  
  An employee becomes fully vested after seven years of employment.

• To help employees and their families meet personal and professional challenges, NCTCOG provides an employee assistance program, prepaid legal services, lunch and learn seminars, alternate work schedules, alternate commute programs, and an on‑site gym.

• NCTCOG is committed to professional development and provides a wide range of training opportunities—both online and traditional classroom sessions. It covers…