Customer Service Representative

Job Summary

The Customer Service Representative provides an exceptional experience performing a variety of administrative tasks; including answering phones, addressing student concerns, and providing guidance and assistance on a wide range of issues including Financial Aid, Admissions, Registration, Student Accounts and Registrar.

Location:

Arlington.

Schedule:

Monday – Friday, 8:00am – 5:00pm.

• Answer incoming calls and provide excellent service with great attention to detail.
• Utilize tools, guides, and resources and adhere to department and university policies and procedures.
• Provide accurate, clear, and concise information to students, parents, and campus partners consistently.
• Multitask by talking and typing simultaneously while managing call time during peak and low volume times.
• Perform work in one of the following areas:
• Financial Aid – answer calls and emails, provide guidance on grants, aid payments, eligibility, account balances, and verification processes; read and understand financial accounts.
• Admissions – provide updates on admission application status, transcripts, residency, transfer credit evaluation, etc.; communicate with management about holds, errors, transcript orders.
• Student Accounts and Registrar – analyze accounts, explain balances, refunds, payments, verify financial aid and third‑party payments; communicate with management regarding past‑due balances and payment plans.
• Document every interaction in MyMav according to department guidelines.
• Perform other duties assigned.

• High School diploma.
• Three years of customer service experience or equivalent combination of experience and education.

• Two years of general office or administrative experience.
• Higher education and/or contact center experience.
• Bi‑lingual (Spanish and English).
• Experience/knowledge working with an integrated student information system such as People Soft.

• Excellent communication skills.
• Professional email communication.
• Ability to type and talk simultaneously.
• Basic knowledge of MS Office (Outlook, Word, Excel).
• Ability to use office equipment and contact center software, softphone, headset, copier.

We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. For more details, see https://(Use the "Apply for this Job" box below). and .

It is the policy of The University of Texas at Arlington to provide an educational and working environment that affords equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, veteran status, gender identity, and gender expression.

Retaliation against persons who oppose a discriminatory practice or file a charge of discrimination is prohibited.