LTCR Provider Investigations Administrative Assistant II

Date:
Sep 16, 2026

Location:

ARLINGTON, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

Functional

Title:

LTCR Provider Investigations Administrative Assistant II

Job Title:

Administrative Asst II

Agency:
Health & Human Services Comm

Department:
Reg Svc/Survey Operations

Posting Number: 21588

Closing Date: 09/30/2026

Posting Audience:
Internal and External

Occupational Category:
Office and Administrative Support

Salary Range: $3,290.36 - $3,946.25

Pay Frequency:
Monthly

Salary Group: TEXAS-A-11

Shift: Day

Telework:
Eligible for Telework

Travel:
Up to 25%

Regular/Temporary:
Regular

Full Time/Part Time:
Full time

FLSA Exempt/Non-Exempt:
Nonexempt

Job Location City: ARLINGTON

Job Location Address: 2561 MATLOCK RD

MOS Codes: ,,,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN

Provider Investigations Administrative Assistant II – Starting Market Rate Salary $ 39,484.32

An Administrative Assistant for Provider Investigations provides administrative support to area manager(s) and inspector. This position primarily assists in initiating investigations by answering calls from Department of Family and Protective Services (DFPS) Statewide Intake abuse hotline, making appropriate notifications to provider agencies in accordance with the Texas Administrative Code and Provider Investigations policy, and assigning appropriate intakes to inspectors. This position performs administrative duties to include answering the telephone, refers callers to appropriate staff, and answers basic questions.

This position also is responsible for data entry, spreadsheet maintenance, filing, scanning, and other administrative duties. Prepares and distributes documents requested under the Freedom of Information Act and submits to State Office. The Administrative Assistant assists with travel arrangements for team members. This position will take meeting minutes, maintain electronic files for investigations and is responsible for preparing, processing, and distributing letters and reports as required.

The state of Texas offers many benefits to employees. HHSC is a qualifying organization for the Federal Public Service Loan Forgiveness Program, which forgives the remaining balance on college student Direct Loans after making 120 qualifying monthly payments. We also offer excellent health benefits, a lifetime monthly retirement annuity as well as 401(k) and 457 Programs under the Employees Retirement System of Texas.

• Answers and screens inquiries concerning abuse, neglect, and exploitation.
• Maintains a regular and predicable work schedule.
• Maintaining records, files, or logs (for example, administrative, personnel, contract, correspondence forms documents, purchasing, case files, tracking logs, travel) including filing retrieving, or purging.
• Responds to calls and refers callers as appropriate.
• Preparation of ongoing or special narrative or statistical reports for program managers, Regional Directors, and State Office.
• Ensures all documentation complies with state requirements and makes corrections to ensure compliance.
• Enters critical information into databases regarding scheduling, notifications, recommendations, and activities to provide accurate data for required internal and public…