Customer Care Administrator

Company Overview

D.R. Horton, Inc., the largest home builder in the U.S. Founded in 1978, it is a publicly traded company on the New York Stock Exchange. D.R. Horton builds and sells high‑quality homes primarily for entry‑level and first‑time move‑up markets, and provides mortgage financing and title services through its subsidiaries. Visit  for more information.

Customer Care Administrator

• Qualtrics platform expert: support survey creation, distribution, and performance analytics.
• Maintain the DHI Central “Strive for Five” survey page, ensuring content accuracy.
• Oversee the Customer Care LMS page and assist in the expansion of customer survey resources.
• Build and maintain dashboard reporting, including ad‑hoc analysis in response to division requests.
• Maintain accuracy of CRM distribution lists and survey reporting permissions.
• Deliver reporting and analytics that inform strategy and performance for the department.
• Provide guidance and support across the department.
• Promote integrity, respect, and continuous improvement in every customer and teammate interaction.
• Provide back‑fill support for front‑line positions as needed.
• Conduct business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company.
• Ability to travel overnight.

• Bachelor’s degree from a four‑year college or university.
• One to three years of related experience and/or training.
• Excellent communication, decision making, persuasion, and problem resolution skills.
• Apply sound judgment and a thorough understanding of company policy to resolve issues effectively.
• Experience tracking customer care incidents within a CRM system such as MS Dynamics, Salesforce, etc.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DRH applications.
• Proficiency with MS Office and email.
• Proficiency with reporting and analytics tools.
• Ability to sit for the majority of an 8‑hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Specific vision abilities required include close vision and peripheral vision.
• The noise level is generally moderate.

• Minimum one year of experience within the homebuilding industry.

• Medical, Dental and Vision.
• 401(k).
• Employee Stock Purchase Plan.
• Flex Spending Accounts.
• Life & Disability Insurance.
• Vacation, Sick, Personal Time, and Company Holidays.
• Multiple voluntary and company‑provided benefits.

Build YOUR future with D.R. Horton, America’s Builder. #We Build People Too