Senior Manager, New Business Ventures Operations

[solidcore] is seeking a Senior Manager, New Business Ventures (NBV) Operations to help build the operational backbone of our Innovation Lab as we grow from a single pilot location toward a broader network of studios. Reporting directly to the Head of New Business Ventures, this role is based in the Washington, DC/Maryland/Virginia area (hybrid) and will serve as the operational right hand to the NBV team — translating strategic direction into organized execution, scalable process, and reliable accountability across work streams.

This is a generalist operator role, not a site‑specific position. You will work across program management, studio operations, vendor coordination, and cross‑functional alignment — building the systems and structures that allow the venture to grow with consistency and discipline. You are comfortable working with ambiguity, moving between strategic thinking and hands‑on execution, and keeping multiple work streams organized at once.

Our ideal candidate is a strong operator and project manager with a background in consumer‑facing, service, or wellness environments. You hold yourself and others accountable to timelines, communicate clearly across levels, and bring structure to fast‑moving situations.

Program Management & Cross-Functional Coordination

• Support the Head of NBV in managing the master program plan for the Innovation Lab, tracking work streams, milestones, and cross‑functional dependencies
• Build and maintain project timelines for studio buildouts, pilot launches, and key operational milestones
• Run operating cadences — standups, check‑ins, status reviews — to keep internal and external stakeholders aligned and on track
• Proactively identify and elevate risks, blockers, and resource needs before they become problems
• Prepare clear status updates, dashboards, and summaries that give leadership visibility into progress
• Coordinate across [solidcore] corporate functions — Operations, Legal, Finance, Marketing, Technology — to remove obstacles and keep work streams moving
• Partner with Legal to maintain confidentiality standards around developing concepts and any proprietary operational details
• Manage vendor relationships, contracts, and third‑party timelines including buildout, equipment, and technology partners

Studio Operations

• Support end‑to‑end studio operations for Innovation Lab location(s), including scheduling, capacity management, supply and equipment oversight, and facility standards
• Serve as a key point of contact for facilities, vendors, and building management
• Ensure a consistent, high‑quality client experience at every touchpoint — from booking through post‑class follow‑up
• Build and refine SOPs, operational playbooks, and process documentation for the new concept
• Track studio‑level operating performance and flag issues or opportunities to the Head of NBV

Financial Tracking & Reporting

• Monitor Innovation Lab P&L and operating budgets, maintaining discipline around revenue, labor, and key unit economics
• Track and report on financial and operational KPIs on a regular cadence
• Support site selection logistics and market planning as the concept expands

Scale Readiness

• Help document operational learnings, client insights, and performance data into clear inputs for leadership decision‑making
• Contribute to SOPs, training materials, and operational frameworks that will support future studio openings

• 5–8 years of experience in operations, project management, or general management — ideally in fitness, wellness, hospitality, retail, or consumer lifestyle
• Proven ability to manage multi‑workstream projects with competing timelines and multiple stakeholders
• Experience building and maintaining operational processes, SOPs, and accountability systems in fast‑moving environments
  
  Comfortable with P&L basics and financial reporting — you can read a budget and track unit economics
• Strong project management fundamentals — you can build a tracker, run a meeting, and keep things moving without being asked
• Excellent written and verbal communication; this role requires clear updates for senior leadership and cross‑functional partners
• Highly organized and…