Product Manager Checkout

About the Role

We’re looking for a Staff Product Manager to lead and evolve Koalafi’s Originations product: the end‑to‑end apply & checkout experiences that serve as the front door to financing for every customer. This is a high‑impact role at the center of Koalafi’s strategy to accelerate growth by making it easier, faster, and more intuitive for consumers to finance their purchases across both online and in‑store channels.

• Lead product vision, strategy, roadmap, and execution for the Originations product as an engine for growth
• Develop the product strategy for apply & checkout flows that are reusable across diverse merchant and consumer contexts – such as a consumer’s mobile phone to a store owner’s point‑of‑sale system or e‑commerce checkout integration

• Drive continuous funnel optimisation by identifying conversion opportunities using quantitative data and qualitative insights to ship rapid improvements while balancing profitability and compliance
• Grow Koalafi’s distribution across channels by partnering with cross‑functional teams to design and ship frictionless experiences that work for both merchants and consumers

• Partner with analytics and engineering to instrument the funnel, generate actionable insights, and run A/B tests to validate hypotheses and measure outcomes
• Mentor other PMs and establish best practices for experimentation and funnel analysis across the broader organization

• Champion the customer, bringing curiosity and empathy to every decision to ensure the application experience meets real customer needs
• Conduct user research and map consumer and merchant journeys to uncover usability gaps and unmet needs

• Partner continuously with engineering and design to define the what and the why, translating business opportunities and customer insights into user‑centric solutions, while empowering the team to determine the how
• Maintain a prioritized backlog with crisp epics and stories, clear acceptance criteria, and measurable outcomes
• Partner with analysts and product marketers to define success metrics, ensure releases are instrumented, review post‑launch outcomes, and align go‑to‑market strategy with top‑of‑funnel campaigns

• 7+ years of product management experience, with a track record of owning application flows, onboarding funnels, checkout experiences, or other high‑volume conversion‑critical surfaces
• Growth‑minded and highly analytical, with deep experience in funnel optimisation, experimentation, and hypothesis‑driven development
• Proficient with analytics and experimentation tools
• Strong customer empathy and discovery skills
• Demonstrated judgment in balancing short‑term business needs with long‑term product health and scalability
• Ability to lead and influence cross‑functional teams toward a common goal
• Excellent communicator who brings clarity and builds alignment across diverse stakeholders
• Comfortable operating in ambiguous environments and able to create clarity, structure, and momentum over time
• Location Requirement:
  This position requires regular in‑person attendance at one of our two office locations (Richmond, VA or Arlington, VA). Candidates must already be located within a commutable distance to either location, as relocation assistance is not available at this time.

• Experience in fintech, lending, embedded finance, or consumer financial services—particularly in originations or application flow domains
• Familiarity with the tradeoffs between conversion optimisation and credit risk management in lending contexts
• Experience with both e‑commerce and in‑store / point‑of‑sale product experiences
• Familiarity with multi‑merchant or platform business models where the application experience must adapt to diverse merchant contexts

At Koalafi, you will have a direct impact on our products and help shape the company’s success. We offer competitive compensation & benefits packages to keep you at your best:

• Comprehensive medical, dental, and vision coverage
• 20 PTO days + 11 paid holidays
• 401(k) retirement with company matching
• Student loan & tuition reimbursement
• Commuter assistance
• Parental leave (maternal + paternal)
• Inclusion and associate engagement programs