Revenue Operations Manager

About Cape

Cape is America’s privacy-first mobile carrier. Our mission is to be a force for good in global wireless. Cape was founded in 2022 by people who believe privacy is a fundamental right, not a luxury to be traded away. Our journey began when our founder recognized a critical vulnerability in our modern world: everyone relies on the same stagnant cellular infrastructure and legacy systems that track our every movement, monitor and profile our connections, and lose and sell our personal data.

Instead of accepting the status quo, we decided to fix it. National security professionals, journalists, parents, and everyone in between can stay connected and have privacy.

We didn’t just build a layer on top of old tech; we built America’s most private and secure mobile carrier from the ground up. By building our own network from scratch, we are able to design and build a suite of privacy and security features that no other carrier on the planet can offer.

Today, Cape provides our secure network to consumers, businesses, and government agencies alike. We closed our Series C in March 2026, and we are scaling rapidly, with the goal of giving people back control of their most personal information.

At Cape, we are the architects of a privacy-centric movement that is just getting started. We are relentless builders, constantly innovating at the edge of what's possible in telecommunications. We operate on a foundation of high trust and high expectations. Our structure is flat, and collaboration matters more than hierarchy. As a member of our team, you will collaborate with world‑class engineers, architects, and visionaries, and work across organizational lines to solve "impossible" problems and deliver mission‑critical results for our users every single day.

We’re looking for a Revenue Operations Manager to own and scale the systems, processes, and analytics that power our go‑to‑market engine. You’ll sit at the intersection of Business Development, Operations, and Finance – turning messy processes into clean, automated, data‑driven workflows, and giving leadership the visibility they need to make good decisions.

This is a hands‑on role for someone who’s equally comfortable architecting a Salesforce data model, running a forecast cadence, and investing in enablement to scale our BD org. You’ll partner closely with sales leadership and cross‑functional stakeholders to remove friction across the revenue lifecycle – from lead to renewal.

• Own the CRM (Salesforce) data layer:
  Object model, field definitions, pipeline data integrity, and the hygiene processes that keep the data trustworthy.
• Evaluate, select, and integrate GTM tools, making thoughtful build‑vs‑buy decisions as the tech stack scales.
• Partner with data/analytics teams to ensure CRM data flows cleanly into downstream reporting and BI systems.

• Build and maintain reporting and dashboards that give sales and executive leadership visibility into pipeline health, conversion, and rep performance.
• Support monthly/quarterly business reviews with clear, data‑backed narratives.

• Own or support deal desk operations:
  Approval workflows, non‑standard deal structuring, and SLA management.
• Document and continuously improve sales processes and methodology to ensure consistent execution from prospecting through close.
• Partner with Ops to ensure seamless implementations, as well as create automations to help the team proactively manage the customer lifecycle.
• Enable on‑target fulfillment from Ops to the customer through detailed information management and clear communication.

• Act as the operational thought partner to Business Development, Operations, and Finance leadership, translating business needs into scalable systems and processes.
• Ensure BD is enabled, training the team on the most up‑to‑date pricing strategy, proactively creating customer‑facing collateral, or educating the team on the latest product SKUs.
• Communicate clearly with both technical and non‑technical stakeholders, including executive audiences.