Customer Service Associate - Earn Commissions

Client Service Associate – Grand Prairie, TX

About the role:

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates understand and surface clients’ business priorities, break down challenges, and identify the most effective ways to support clients in making the right decisions. They onboard clients, prove the value of Gartner services, and drive engagement of products used by large client teams.

• Build, develop and manage relationships with a variety of clients ranging from senior C‑level to junior client professionals in IT, HR, Supply Chain, Marketing, Finance, Legal and Sales practices to ensure successful utilization of their Gartner subscription, resulting in customer satisfaction, retention and growth.
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
• Facilitate client calls and engagements to surface client priorities and recommend a program of action that drives high value and return on investment.
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
• Conduct regular reviews of client book of business, monitoring performance and key engagement metrics.

• 6+ months of relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking and influencing skills.
• Bachelor’s degree preferred.

• Competitive salary (estimated base $45,000–$60,000) with annual bonus opportunity.
• Generous paid time off policy, charity match program, Medical, Dental & Vision plans, Parental Leave and an Employee Assistance Program.
• 401(k) matching up to $7,200 per year.
• Collaborative, team‑oriented culture that embraces diversity.
• Professional development and unlimited growth opportunities.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship, age, national origin, ancestry, disability, veteran status, or any other legally protected status. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including those with disabilities.

Reasonable accommodations are available upon request.