Client Care Center-LightStream

Job Type and Shift

Regular

Language Fluency:
English (Required)

Work Shift:

1st shift (United States of America)

Account Service Representatives (ASRs) provide world class servicing support to current and potential Light Stream clients by assisting clients through the application process and account maintenance functions. Must have a thorough understanding of all servicing procedures and processes across the Light Stream product suite.

• Provides Light Stream clients with world class customer service by assisting them through the application process and through funding their loan. Answers inbound calls and emails from clients, potential clients, or third parties and teammates in support of opening accounts.
• Provides account management for clients across the clients relationship with Light Stream. Performs medium and long‑term tasks and processes that support payment processing, SCRA adjustments, customer surveys and experience guarantees, disputes processing, legal support processing and default management.
• Gain advanced understanding of policies and procedures for Light Stream Account Services.
• Meet/exceed monthly performance requirements as evidenced by Ongoing QC Reviews.

• Bachelor’s Degree, or equivalent education and related training or experience
• Ability to work in a fast‑paced, multitasking, and team‑oriented environment
• Strong verbal and written communication skills
• Ability to focus on tasks at hand, interpret information logically to solve problems, and answer questions via phone and email appropriately
• Ability to provide clients and teammates with excellent service

• Call Center Experience
• Customer Service Experience
• Account Management Experience

• Sitting / Standing / Walking / Bending / Lifting:
  Able to sit for extended periods of time and periodically move about during the work day.
• Visual / Audio / Speaking:
  Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
• Manual Dexterity / Keyboarding:
  Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
• Availability:
  Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
• Travel:
  Minimal and up to 10%.
• Physical Conditions / Environment:
  Normal office environment where there is little or no discomfort due to temperature, dust, noise, or other disagreeable elements.

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.

Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law. E‑Verify, IER, Right to Work.