Automotive Sales Software Onboarding & Adoption Specialist

Arlington Office, 2229 Avenue J, Arlington, Texas, United States of America

Posted Friday, May 22, 2026 at 6:00 AM

Company Name:

Job Location:

Arlington, TX

Job Type:

Full-time, Permanent

No. of Openings:

2

Job Requirement(s):

n/a

Internal Job Title:

v10 Apex Onboarding & Adoption Specialist – Sales

Reports To:

Manager, Software Training & Transitions

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System(DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role:

The v10 Apex Onboarding & Adoption Specialist is responsible for delivering effective training and transition support to customers on the PBS v10 Apex Software. This role focuses on helping customers successfully deploy and adopt PBS v10 Apex within their dealership operations, ensuring users gain the knowledge, confidence, and engagement needed to incorporate the software into their daily workflows. Through virtual training sessions, the v10 Apex Onboarding & Adoption Specialist supports customers throughout implementation and beyond, with a focus on driving product adoption, reinforcing best practices, and ensuring customers retain and apply what they have learned long after implementation.

The v10 Apex Onboarding & Adoption Specialist will develop a thorough understanding of all software modules, and support customers throughout the deployment and adoption process.

This role will focus on the Sales silo of our software.

Job Responsibilities:

• Support customers in improving operational efficiency and workflow consistency through effective use of PBS v10 Apex
• Learn and develop an understanding of all areas of the PBS v10 Apex software and the process for training customers on the PBS v10 Apex software
• Assist customers with the deployment, transition, and adoption of PBS v10 Apex, helping integrate the software into daily dealership operations
• Deliver virtual training sessions to customers within assigned module(s)
• Drive product adoption by reinforcing best practices, encouraging engagement, and helping customers fully utilize PBS v10 Apex capabilities
• Follow up with customers post-training to support retention, adoption, and long-term success with the software
• Identify gaps in customer usage or understanding and provide guidance to improve confidence, efficiency, and overall adoption
• Maintain a positive relationship with customers, identifying customer needs and ensuring they are being met
• Responds to internal and external training requests in a timely manner
• Write up tickets and investigate issues that arise, escalate issues to corresponding teams
• Ensure v10 Apex queue is monitored
• Maintain documentation and update as processes change within department
• Knowledge sharing within own module and others within the v10 Apex team
• Take the initiative to learn new products to increase knowledge
• Willingness to commit to an ongoing system of education and cross-training
• Perform other duties and responsibilities as assigned

Qualifications:

• 1-2 years’ experience in a car dealership environment, with a focus on sales operations
• Strong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential!
• Excellent communication skills, including presentation and public speaking
• Excellent customer service skills and phone etiquette
• Effective time management and organizational skills
• Strong problem solving and troubleshooting skills
• Strong multi-tasking skills and the ability to prioritize tasks without direction
• High School Diploma

What we offer:

• Professional Development – Continuous training, industry…