Client Care Center-LightStream

** The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.*
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** Regular or Temporary:*
* Regular

** Language Fluency:
** English (Required)

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* Work Shift:

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* 1st shift (United States of America)

** Please review the following job description:*
* Account Service Representatives (ASRs) provide world class servicing support to current and potential Light Stream clients by assisting clients through the application process and account maintenance functions.  Must have a thorough understanding of all servicing procedures and processes across the Light Stream product suite.

** ESSENTIAL DUTIES AND RESPONSIBILITIES*
* Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.

1.  Provides Light Stream clients with world class customer service by assisting them through the application process and through funding their loan.  Answers inbound calls and emails from clients, potential clients, or third parties and teammates in support of opening accounts.

2.
Provides account management for clients across the clients relationship with Light Stream.  Perform medium and long term tasks and processes that support payment processing, SCRA adjustments, customer surveys and experience guarantees, disputes processing, legal support processing and default management.

3.
Gain advanced understanding of policies and procedures for Light Stream Account Services.

4.
Meet/exceed monthly performance requirements as evidenced by Ongoing QC Reviews.

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* Required Qualifications:

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* The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.  Bachelor's Degree, or equivalent education and related training or experience

2.
Ability to work in a fast-paced, multitasking, and team-oriented environment

3.
Strong verbal and written communication skills

4.
Ability to focus on tasks at hand, interpret information logically to solve problems, and answer questions via phone and email appropriately

5.
Ability to provide clients and teammates with excellent service

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* Preferred Qualifications:

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* 1.  Call Center Experience

2.  Customer Service Experience

3.  Account Management Experience

** OTHER JOB REQUIREMENTS / WORKING CONDITIONS*
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** Sitting / Standing / Walking / Bending / Lifting*
* Able to sit for extended periods of time and periodically move about during the work day.

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** Visual / Audio / Speaking*
* Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

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** Manual Dexterity / Keyboarding*
* Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

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** Availability*
* Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

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** Travel*
* Minimal and up to 10%

** Physical Conditions / Environment*
* Normal office environment where there is little or no discomfort due to temperature, dust, noise, or other disagreeable elements

** General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:
** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability,…