Customer Service Representative : TX-Arlington-Post Date

Benefits

• 401(k)
• Bonus based on performance
• Health insurance
• Paid time off
• Training & development

• Competitive Compensation
• 401k
• Healthcare, dental and vision benefits
• PTO
• Collaboration, hustle, fun, and laughter
• Career path development

As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.

Our tight-knit team in Alpha Graphics - US110 is actively seeking a Client Service Representative (CSR) to join us full time. The Client Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

More than anything, we’re looking for teammates with a positive attitude that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.

• Positive attitude.
• Print Smith Vision experience mandatory.
• Graphic Design experience a plus but not necessary.
• Serve as the primary internal representative for new business and existing clients.
• Convey our expertise in products, services, and capabilities.
• Serve as an external key educator.
• Communicate requirements to the support team in accordance with company policies and procedures.
• Confer with clients by telephone, email, or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

• Must have at least 2 years of Print or Signs experience.
• Knowledge of the Adobe Creative suite a plus but not necessary.
• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Problem solver.

The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated Post Net International, Inc. franchisee. If hired, Franchisee will be your employer, not Post Net International, Inc. or any of its affiliates or any other franchisees.