Front Desk Teammate - Grand Prairie; Bilingual​/Spanish

POSITION SUMMARY

Are you passionate about a fit lifestyle and making everyone around you feel welcome? Are you looking for an environment that allows you to grow both your passion and career? Fitness Connection is hiring for our Front Desk Hospitality team. As a Front Desk teammate, you will directly impact the experience of our Club Members and Guests every single day! Our Front Desk team creates the energetic and fun environment known for outstanding hospitality and service to ensure each member feels welcome and important.

Your energy, passion, and heart to serve those around you make you perfect for this opportunity.

• Engage all Members/Guests with EPIC greetings and farewells
• Check members into the gym using proper check‑in procedures
• Register guests into the gym using proper registration procedures
• Answer the telephone promptly with appropriate fitness connection verbiage
• Assist with routing telephone inquiries appropriately
• Ensure that guests and appointments are directed to the appropriate Fitness Consultant in a prompt, professional manner
• Serve as an initial point of contact and communication hub for members, guests and teammates

• Promote and sell drinks, bars, supplements and merchandise
• Meet or exceed daily and monthly pro shop goals
• Stock and organize retail offerings as needed
• Assist with any other operational duties as requested by management
• Learn about consumable and retail products sold in your location
• Ensure Pro Shop area is maintained and monitored throughout the shift
• Accurately use POS and money handling procedures

• Complete member and guest check‑ins and basic account inquiries
• Monitor check‑ins to identify delinquent accounts, collect balances and update member information
• Notify club management when member assistance escalation is needed
• Keep front desk and entryway neat, clean, and organized
• Complete opening and closing duties as needed
• Complete regular club cleaning routines as needed
• Report any incidents in a timely manner
• Maintain a positive relationship with the entire club team
• Support other teammates in achieving their goals
• Adhere to all company policies and procedures

• High School Diploma or GED preferred
• Previous experience in hospitality or customer service preferred
• Must be able to understand and follow verbal and written instructions and effectively communicate
• Must be able to interpret business communications including personal training contracts and pricing packages
• Excellent verbal and written English language communication skills
• Physical demands include bending, squatting, jumping, running, reaching, walking, hopping, spinning, kicking and the ability to lift 50 pounds; ability to move freely in and around obstacles common in gyms and move quickly from one work area to another at a moment’s notice
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job

Fitness Connection is committed to principles of equal opportunity for all applicants and teammates. The company will make reasonable accommodations for known physical or mental disability or known medical condition of a teammate or applicant, consistent with its legal obligations. The company also wishes to participate in a timely, good faith, interactive process with any disabled teammate or applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodation.