Automotive Software Onboarding Specialist; Ops

Automotive Software Onboarding Specialist (Fixed Ops)

Arlington Office, 2229 Avenue J, Arlington, Texas, United States of America

Full-time, Permanent

The v10 Apex Onboarding & Adoption Specialist is responsible for delivering effective training and transition support to customers on the PBS v10 Apex Software. This role focuses on helping customers successfully deploy and adopt PBS v10 Apex within their dealership operations, ensuring users gain the knowledge, confidence, and engagement needed to incorporate the software into their daily workflows. Through virtual training sessions, the specialist supports customers throughout implementation and beyond, with a focus on driving product adoption, reinforcing best practices, and ensuring customers retain and apply what they have learned long after implementation.

• Support customers in improving operational efficiency and workflow consistency through effective use of PBS v10 Apex
• Learn and develop an understanding of all areas of the PBS v10 Apex software and the process for training customers on the software
• Assist customers with the deployment, transition, and adoption of PBS v10 Apex, helping integrate the software into daily dealership operations
• Deliver virtual training sessions to customers within assigned module(s)
• Drive product adoption by reinforcing best practices, encouraging engagement, and helping customers fully utilize PBS v10 Apex capabilities
• Follow up with customers post‑training to support retention, adoption, and long‑term success with the software
• Identify gaps in customer usage or understanding and provide guidance to improve confidence, efficiency, and overall adoption
• Maintain a positive relationship with customers, identifying customer needs and ensuring they are being met
• Respond to internal and external training requests in a timely manner
• Write up tickets and investigate issues that arise, escalating issues to corresponding teams
• Ensure v10 Apex queue is monitored
• Maintain documentation and update as processes change within department
• Knowledge sharing within own module and others within the v10 Apex team
• Take the initiative to learn new products to increase knowledge
• Willingness to commit to an ongoing system of education and cross‑training
• Perform other duties and responsibilities as assigned

• 1-2 years’ experience in a car dealership environment, with a focus in Fixed Operations
• Strong computer skills, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential.
• Excellent communication skills, including presentation and public speaking
• Excellent customer service skills and phone etiquette
• Effective time management and organizational skills
• Strong problem solving and troubleshooting skills
• Strong multi‑tasking skills and the ability to prioritize tasks without direction
• High School Diploma

• Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
• Travel Opportunities – Travel to locations across Canada, the U.S., and the Caribbean
• Comprehensive health benefits – Medical and dental coverage to support your well‑being.
• Paid Time Off – Generous PTO to help you recharge and maintain work‑life balance.
• Inclusive culture – A collaborative, supportive team environment where your ideas and voice truly matter.
• Employee recognition – Regular appreciation programs and performance‑based incentives
• Competitive compensation package
• Competitive annual base salary
• Up to $4,800 per year in product certification bonuses
• Additional performance incentives
• Staff discounts – Exclusive savings with partners such as GM, Dell, and more

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.