Customer Accounts Advisor

Customer Accounts Advisor

Location:

Arlington, Texas.

Assists the Customer Accounts Department with lease agreement renewals, supports store operations, and serves as a customer counselor for timely agreements and renewals. Builds customer relationships via phone and in-person interactions.

• Maintain customer accounts, update information in the store computer system, and document all payment appointments.
• Contact customers who have not renewed their lease agreements through home visits and phone calls.
• Explain benefits of timely lease renewal payments and persuade customers to renew.
• Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
• Handle merchandise returns and guest deliveries as directed by management.
• Clean and certify merchandise in the Quality Assurance Center for personally returned items.
• Complete and maintain weekly vehicle maintenance sheets and daily route sheets.
• Load, secure, and protect product in company vehicle, and safely operate the vehicle.
• Assist the Sales Team as needed.
• Perform any reasonable duties requested by management.

• United States: at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy, including satisfactory MVR;
  Canada: at least 18 years old.
• Must meet DOT requirements to obtain certification in required states (United States).
• Ability to work a schedule of hours ranging from 8 am to 9 pm.
• Ability to lift up to 50 lbs unaided and up to 300 lbs with a dolly.
• Two years of retail/customer service experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy, multitasking ability, and proper telephone etiquette.
• Uphold the Aaron’s brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.

Salary range: $12.75 to $13.50 per hour/annually. The position is eligible for incentive pay based on performance.

• Paid time off, including vacation days, sick days, and holidays.
• Medical, dental, and vision insurance.
• 401(k) plan with contribution matching.
• Life insurance.
• Exclusive discounts.
• Direct deposit.
• Sundays off.
• Rewards vary based on full-time or part-time employment status.
• Rewards vary by location (Canada).