Agente de Servicio al Pasajero

Swissport Aviation Assistant

Are you ready to take flight in a dynamic and fast-paced aviation sector? As a global leader in aviation services, Swissport provides ground, cargo, and passenger assistance to more than 300 million passengers annually. Our mission is simple: "To provide the aviation sector with coherent and tailored solutions worldwide, for a better customer experience." We believe our people are what set us apart from the competition.

Guided by our core values of Care, Do the Right Thing, and Win as a Team, we are currently seeking dedicated individuals who align with these values to join our team worldwide.

Job Summary:

Assistance and support to all passengers, providing attention for their boarding, embarkation, and disembarkation.

Your

Activities:

• Assistance and Appearance
• Arrive on time for your assignments
• Request assignments from the supervisor
• Coordinate and assist in the movement of equipment and paperwork
• Review paperwork and flight information
• Verify boarding room assignments, first-class vouchers, and other information provided by the supervisor or airline representative
• Listen attentively to the pre-flight briefing

Opening Counters

• Report to counters according to the time required by the client before the arrival of the aircraft
• Ensure counters are clean and ready to start check-in
• Make sure you have the necessary paperwork to start check-in
• When applicable, place the announcements and/or information required by the airline and aviation authority on the counter

Check-In

• Review passenger documentation according to airline policies
• Perform seat assignment, either through the automated system or manually
• Weigh the luggage and, if excess is detected, apply the charging procedure according to the airline's policy
• Issue the boarding pass and bag tag
• Perform the entire check-in process effectively

Ticketing

• Collect tickets, excess luggage, and other applicable fees according to the airline
• Secure the proceeds from ticket sales and other applicable charges with respect to the airline

Disembarkation

• Verify that you have the information regarding the disembarkation band and passengers with special needs before moving to the last waiting room
• Coordinate the delivery of wheelchairs, strollers, and other devices, property of passengers traveling in the bulk
• Announce the end of disembarkation via radio

Embarkation

• Verify that you have the required paperwork and equipment for the client and the company to carry out the boarding
• Start boarding in the time required by the client, making the applicable announcements
• Apply the applicable safety procedures
• Keep interested parties informed about the progress of the closure and other relevant information

Flight Closure

• Close the flight in the time established by the client
• Inform staff in rooms of any last-minute passengers
• Apply safety procedures in case of passengers who do not board
• Generate the reports and paperwork that apply to be delivered to the supervisor or airline representative

Assistance to Passengers with Special Needs

Your Profile

• Bachelor's degree in Tourism or a related field
• At least 2 years of experience in passenger service or customer care
• Intermediate to advanced English proficiency
• Availability for shifts
• Excellent communication skills, ability to work under pressure, and a service-oriented attitude

What We Offer

• Base salary in line with the market
• Legal benefits
• Additional benefits and training
• Development opportunities

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will be considered for employment without distinction of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.