Client Service Coordinator

Client Service Coordinator

The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly, and efficient manner, influencing clients to return and refer their friends and families.

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient, and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Perform additional duties as assigned.

• Quality – The consumer is our boss, quality is our work, and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

• Leadership:
  Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening.
• Functional:
  Preventative Care and OWP.
• Communication:
  Verbal, Written, and Interpersonal Skills.
• Client Service:
  Client Service Skills, Priority Setting, Time Management.
• Capabilities and Experience (Can Do):
  Ability to multi-task, rapid accurate shift of attention, strong communication skills, organizational ability, problem solving, and intellectual and mathematical ability.
• Computer
  
  Skills:
  
  Comfortably uses Microsoft Word, Excel, Access, Outlook, and specialized software.

• Initiative:
  Shows willingness and aptitude to use own discretion in finding solutions.
• Integrity:
  Firmly adheres to the values and ethics of Banfield Pet Hospitals.
• Cooperativeness:
  Willing to work with others, collaborating and compromising where necessary.
• Flexibility:
  Is open to changing situations and opportunities and is willing to perform all tasks assigned.
• Independence:
  Able and willing to perform tasks and duties without supervision.
• Tolerance for Stress / Resiliency:
  Maintains a positive outlook, rebounds quickly from frustrations, and maintains composure while dealing with stressful situations.

Ability to work at a computer for long periods of time, confident around pets (dogs, cats, birds, reptiles, etc.). May require more than 40 hours per week, including weekends and evenings. Must have sufficient ambulatory skills to perform duties while at the hospital. Requires good hand‑eye coordination, arm‑hand‑finger dexterity, visual acuity, and the ability to lift, carry, or move up to 50 pounds.

Exposure to various pets that may bite or scratch, and on occasion, exposure to anesthesia, radiation, biological hazards, and medication/controlled substances.

High School Diploma or equivalent…