HHA Guest Relations Associate

Overview

The purpose of a Guest Relations Representative is to assist Guests with questions, comments, concerns they may have about their experience while visiting Hurricane Harbor. Resolve ticket, season pass, and/or membership issues for our guests. This position is accountable for delivering a superior Guest experience, while following all park policies and procedures.

• Handle various ticket transactions including: advanced sales, group sales, complimentary tickets, season passes, promotional tickets, and ticket problem resolution.
• Respond to guest concerns and comments within standard timelines, including communications by phone, chat, email and additional web‑based sources.
• Work with computer programs for various Six Flags programs and applications; must be able to multi‑task between multiple programs to resolve tasks.
• Work in various locations including Guest Relations, Turnstiles, Toll Plaza Parking, and Ticket Sales.
• Provide friendly, clean, fast, and safe service for guests and teams.
• Perform all other tasks and duties as assigned.

• Must be at least 16 years of age.
• Park experience preferred.
• Strong communication skills, computer proficiency, and creative thinker.
• Ability to handle multiple situations simultaneously and quickly adapt as needed.
• Must be able to actively engage with guests and exhibit our Six Flags mantra.
• Must be able to work a flexible schedule including nights, weekends, holidays, and extended hours when needed.
• Ability to stand for extended periods of time, walk the park on a continual basis, and work outside in varying weather conditions.

Cedar Fair Entertainment Company is an equal opportunity employer. A work permit may be required for associates under the age of 18. Applicants must be legally eligible for employment in the United States and in accordance with state laws. Cedar Fair also conducts background checks on all applicants 18 years of age and older.