Guest Services Coordinator; Parks

Position: Guest Services Coordinator (Parks)
## Guest Services Coordinator (Parks)
Apply locations:
Beacon Recreation Center time type:
Full time posted on:
Posted 10 Days Agojob requisition :
JR101692
** SALARY**$48,671.20 - $60,839.00
** JOB SUMMARY
***
* SUMMARY:

** Under general supervision directs and coordinates all customer service-related activities in the facility. Hires, trains, supervises, and evaluates all customer service representatives and reservation clerks in the facility.
*
* ESSENTIAL JOB FUNCTIONS:

*** Select, hire, train, and evaluate staff that provide customer service to the public.
* Oversee the management of rentals and reservations including working with customers.
* Provide customer service by registering citizens for activities and receiving money and responding to customer inquiries.
* Develop and implement a training and onboarding program for all Customer Service Representatives in the department.
* Use and train on the current reservation software utilized in the department.
** OTHER

JOB FUNCTIONS:

*** Prepare general reports on various program components and customer requests for information.
* Work with various organizations, individuals, and other departments to accommodate needs for facility access, program information or facility rental.
* Perform facility maintenance such as cleaning up spills and cleaning restrooms and weight room.
* Assist with scholarship programs and insurance partners’ memberships.
* Operate a multi-line telephone system and take messages for appropriate staff.
* Operate as a member of the facility management team.
*
* MINIMUM QUALIFICATIONS:

*
* Knowledge, Skills and Abilities Required:

* Knowledge of modern office methods, practices, and equipment.
* Knowledge of facility management to ensure a safe and productive experience for users and customers.
* Skill in operating a multi-line telephone.
* Knowledge of computer skills to register customers, authorize refunds and account for site revenues.
* Knowledge of appropriate interpersonal skills with the public and city staff to maintain positive relations.
* Knowledge of maintaining a clean and safe work site.
* Knowledge of operating a motorized vehicle as an essential function of the position (Safety Sensitive Position).Qualifying

Education and Experience:

* Bachelor’s degree in hospitality, recreation management, marketing, or related field.
* Two years related experience or any combination of the two.
*
* PREFERRED QUALIFICATIONS:

*
* Knowledge, Skills and Abilities Required:

* Supervisory experience.
* Previous experience in scheduling software.
* Previous experience in reservation software.
** PRE-EMPLOYMENT SCREENING:
*** Criminal background check
* Drug/alcohol testing
* Physical/Human Performance Evaluation
* Motor vehicle review (MVR)
City of Arlington is an Equal Opportunity Employer.
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