E-Commerce Customer Support Specialist

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E-Commerce Customer Support Specialist
company Canales Furniture location Arlington, TX, United States work mode onsite posted 20 Jul

• ** Job Overview**
• At Canales Furniture, our stores are committed to a grand project of daily continuous growth. We position ourselves as one of the best furniture businesses in the industry by providing our customers with the best quality bedroom, living-room, dining-room, kids furniture, mattresses, appliances, electronics & much more.
• As mentioned in our famous motto,
  * In furniture, quality, and prices, we beat all competitors' prices, guaranteed! *
• ** We are seeking a dynamic and enthusiastic E-Commerce Customer Support Specialist to join our growing online retail team**. In this role, you will be the frontline ambassador for our brand, delivering exceptional service to customers across multiple channels. Your energetic approach and problem-solving skills will ensure that every customer interaction is positive, efficient, and memorable.
• As an
  ** eCommerce Customer Support Specialist**, you will be the primary point of contact for online customers, assisting them throughout the purchasing process. This role focuses on providing excellent customer service through phone, chat, email, and text while helping customers place orders, answering product and order questions, assisting with financing applications, and ensuring a smooth shopping experience. You will also work to convert inquiries into completed sales by building trust and providing personalized recommendations.
• ** No previous experience is required**—we provide comprehensive training to help you succeed.
• ** Duties**
• Respond promptly and professionally to customer inquiries via phone, email, or live chat.
• Assist customers with order placement, tracking, modifications, and cancellations to ensure seamless shopping experiences.
• Demonstrate excellent phone etiquette and communication skills.
• Join us as an E-Commerce Customer Support Specialist where your energy fuels exceptional service!
• Pay:
  From $15.00 per hour

• Dental insurance
• Health insurance
• On-the-job training
• Vision insurance
• Work Location:
  
  In person