Customer Service​/Underwriting Representative

As a Customer Service/Underwriting Representative (Personal Lines), you will:

• Answer calls from customers, agents, and policyholders.
• Assist customers with personal auto insurance questions.
• Review insurance applications for accuracy.
• Verify customer information and required documents.
• Process policy changes, cancellations, reinstatements, and renewals.
• Explain insurance coverage, deductibles, billing, and policy details.
• Resolve customer issues while providing excellent service.
• Document customer interactions accurately in the company system.

• High school diploma or equivalent
• 1+ year of customer service experience (insurance experience preferred)
• Strong communication and customer service skills
• Basic computer and data entry skills
• Attention to detail and accuracy
• Ability to handle multiple tasks in a fast-paced environment
• Problem-solving and conflict resolution skills
• Experience answering customer calls and emails
• Experience reviewing applications and verifying information
• Ability to process policy changes, renewals, cancellations, and reinstatements
• Knowledge of personal auto insurance is a plus

• Competitive pay (based on experience)

• Full-time, on-site call center
• Monday–Friday

• 9:00 AM – 6:00 PM