National Customer Service Representative
Listed on 2026-09-14
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support
National Customer Service Representative
This entry level client support role conducts administrative tasks throughout various stages of the life cycle of a work order. They provide frontline assurance that our clients requests are being received, updated, and completed in a satisfactory manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES:- Receipt and acknowledgement of client service requests
- Scheduling new and return trip work orders between technicians and site contacts
- Updating internal notes and third-party portals on all progress
- Follow up on scheduled work orders to validate completion/status
- Prepare and submit proposals on client portals
- Identify and escalation issues between vendor and/or client in collaboration with JR and or AM.
- Manage customer NTE limits
- Manage response to client KPI’s, Initial response, time to complete, IVR utilization
- Strong verbal and written communication skills
- Professionalism
- Sense of Urgency
- Detail oriented
- Production/Task focused
- Ability to Multitask
- Time Management skill
- Problem Solving
QUALIFICATIONS:
Years of Experience 0-2 years related functional experience
Education High School Diploma or equivalent
Certification / Licenses N/A
Technical Skills N/A
Technology Microsoft Office Suite
TRAVEL:This position may require approximately 0% travel
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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