Computer Technician Instructor & Student ServiceDesk Coordinator

Computer Technician Instructor & Student Service Desk Coordinator

Technology Operations

Teacher/Professional
- District Office
- Technology

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Open Date

Closing Date

The Computer Technician Instructor & Student Service Desk Coordinator serves as a central office subject matter expert and technical mentor, bridging the gap between classroom instruction and professional IT operations. The primary mission of this role is to oversee student learning in the Computer Technician Program while managing the campus-level help desk. This position provides instruction for CompTIA A+ certifications and technical troubleshooting, ensuring students gain practical experience in a professional environment.

By providing advanced technical support and mentorship, this role strengthens frontline service delivery, coordinates student career readiness initiatives, and ensures high levels of customer satisfaction for campus technology users.

• Have met formal academic assessment, associate's degree, or two years of study (minimum 48 college hours) (Required).
• Valid Texas teaching certificate or eligible for alternative certification or local teaching permit.
• CompTIA A+ certification (Required).

• Five or more years of technical work-related experience.
• At least two years of successful experience in customer service or help desk environments
• Spanish-English bilingual proficiency to support service delivery to Spanish-speaking users; preferred.
• Teaching Experience; preferred

• Ability to provide instruction for CompTIA A+ curriculum and hardware/software troubleshooting.
• Proficiency with IT Service Management (ITSM) platforms and service desk frameworks.
• Advanced knowledge of computer hardware, software, and peripherals (Windows, macOS, iOS, ChromeOS).
• Use of probing questioning and listening techniques to identify customer needs and teach troubleshooting methodology.
• Knowledge of SaaS platforms, including Microsoft Office 365 and Google Workspace.
• Ability to mentor students in a professional help desk environment.
• Superior oral and written communication skills, with the ability to articulate technical issues to non-technical audiences.
• Solution-oriented problem solving and "outside-the-box" thinking.
• Ability to prioritize tasks and manage multiple requests in a fast-paced environment.

• Provide instruction for CompTIA A+ certification, hardware/software troubleshooting, and professional IT service standards.
• Coordinate student placements and oversee daily student practicum activities.
• Coordinate and promote CTE technology programs to all campus
• Oversee and manage district Student Service Desk (Help Desk)
• Mentor students by sharing knowledge, troubleshooting techniques, and professional best practices.
• Meet and instruct assigned classes in the locations and at the times designated.
• Develop and implement plans for the curriculum program assigned and show written evidence of preparation as required.
• Prepare lessons and adapt the curriculum for individual student differences.
• Establish clear objectives for all lessons and communicate objectives to students.
• Present the subject matter according to guidelines established by the Texas Education Agency, board policies and administrative regulations.
• Employ a variety of instructional techniques and media consistent with the needs and capabilities of the student groups involved.
• Provide opportunities for students to participate actively and successfully.
• Evaluate and provide feedback on student progress during instruction.
• Manage allotted learning time to maximize student achievement.
• Knowledge of subjects' assigned, general knowledge of curriculum and instruction and good knowledge of child growth and development.
• Provide extended hour opportunities for students to obtain the minimum required hours and skills to sit for industry certification exams.

• Manage and assist student workers in the district's help desk, ensuring all incidents and service requests are logged, categorized, and prioritized within the…