Quality Engineering Tech Specialist

Monday-Friday 8am-5pm

Operational Excellence/Quality

Arlington, TX, US

Full-Time/Regular

We are seeking a Senior Quality Engineering Specialist to serve as a technical authority and quality enabler within production operations. This elite individual contributor is recognized for deep technical expertise in electronics and electro‑mechanical repair, elevating quality, consistency, and technical discipline through hands‑on leadership, mentorship, and standardization. The role strengthens technical capability at the point of execution by resolving complex escalations, improving first‑pass success, and preventing repeat failures.

• Perform complex bench‑level electronic and electro‑mechanical diagnostics, refurbishment, and repair using advanced troubleshooting, rework, calibration, and validation techniques.
• Serve as the final technical escalation point for challenging, high‑risk, or non‑obvious repair issues.
• Diagnose systemic and intermittent failure modes, applying structured root‑cause analysis to drive repeatable, preventive solutions.
• Support resolution of complex quality issues that materially impact repair success, warranty exposure, or repeat failures.
• Serve as a technical mentor and coach, providing hands‑on guidance, structured knowledge transfer, and real‑time troubleshooting support to technicians.
• Develop technicians’ diagnostic reasoning, technical confidence, and adherence to quality standards.
• Support onboarding and ramp‑up of newly hired technicians by accelerating skill development and independence.
• Act as a trusted technical presence within daily operations, reinforcing a culture of learning, accountability, and craftsmanship.
• Contribute to technician engagement and retention by supporting skill growth and professional development.
• Function as the recognized subject‑matter expert for Radwell products, platforms, or technologies.
• Provide technical decision support for product performance viability, BER determinations, and warranty‑related evaluations in partnership with Quality Engineering leadership.
• Collaborate with Quality and Operations teams to resolve repeat failures, warranty drivers, and systemic technical risks.
• Maintain deep, current knowledge of assigned product families, emerging failure modes, and evolving production techniques.
• Contribute to the development, refinement, and maintenance of work instructions, repair procedures, diagnostic guides, and training materials.
• Support formal and informal training initiatives, including development plans that strengthen technician capability and consistency.
• Identify knowledge gaps and proactively propose training, documentation, or process improvements.
• Reinforce adoption of standard work to improve quality, predictability, and repeatability across repair operations.
• Partner with Quality, Engineering, and Production teams to support daily technical needs, escalation management, and capability planning.
• Provide technical insight to support corrective actions, continuous improvement initiatives, and prevention‑at‑the‑source efforts.
• Participate in improvement activities focused on quality, consistency, cycle‑time reduction, and waste elimination.
• Share lessons learned and best practices to strengthen technical capability across operations.

• Return Warranty Rate Target:
  Meet or exceed established quality thresholds
• Beyond Economic Repair (BER) Rate Target:
  Maintain or improve defined BER standards within product domain
• Technician Capability Development Target:
  Develop and coach ≥ 80% of technicians to Level 3 certification or higher within assigned product area
• Technician Retention Improvement Target:
  Measurable improvement in retention within supported teams
• Average Daily Sales per Full‑Time Employee Target:
  Sustain or exceed defined productivity benchmarks
• Technical Escalation Resolution Rate Target:
  High first‑pass resolution with minimal repeat issues
• Repeat Failure Reduction Target:
  Trending downward for assigned product families

• Advanced experience in electronics and electro‑mechanical technical / repair work in a production or…