Service Shop Manager

Service Shop Manager

The Service Shop Manager will lead day-to-day operations of the Lyons Beverage Systems facility in Arlington, TX, overseeing a team of Service/Bench Technicians responsible for refurbishing returned juice equipment and servicing customer installations throughout the region. This is a working manager role — the right candidate will be equally comfortable directing the team and rolling up their sleeves to perform service and bench work alongside them.

$70,000–$80,000/year

Monday - Friday

7:30 AM – 4:30 AM

Arlington, TX

Up to 25%

In Shop and Remote

• Supports the mission, values and vision of the company.
• Maintains the best interest of Lyons Magnus first and foremost.
• Work with employees of Lyons Magnus in a positive and constructive manner to maintain a professional relationship. Demonstrates courtesy, discretion, friendliness and diplomacy.
• Works within a team environment to share information and help others as needed.
• Oversee all shop operations including bench refurbishment workflow, field service dispatch, parts inventory, and technician scheduling.
• Manage, mentor, and evaluate Service/Bench Technicians; identify training needs and support professional development.
• Establish and enforce quality standards for equipment refurbishment and field service work.
• Ensure all team members adhere to documentation, recordkeeping, and safety protocols.
• Serve as the primary point of escalation for complex technical issues and customer concerns.
• Report on shop performance, team productivity, and equipment throughput to division leadership.
• Inspect, diagnose, and refurbish juice dispensing equipment returned from the field, returning units to service-ready condition.
• Install, maintain, and repair beverage dispensing equipment at customer locations throughout the local area.
• Log service calls, coordinate parts ordering, keep accurate inventory, and manage shipping activities using company systems; maintain company‑provided service vehicle in a clean, organized, and well‑stocked condition.
• Represent Lyons Magnus professionally in all customer interactions.

• Hands‑on proficiency in electrical troubleshooting, light plumbing, and general mechanical repair — ability to perform technician duties as needed.
• Strong leadership and communication skills; ability to set expectations, hold team members accountable, and develop technician performance.
• Experience with beverage dispensing equipment or similar electromechanical systems preferred.
• Solid understanding of shop operations including parts inventory management, workflow scheduling, and documentation protocols.
• Basic computer proficiency required; duties include service call logging, inventory tracking, parts ordering, and shipping coordination using standard business software.
• Excellent written and verbal communication skills for both internal reporting and customer‑facing interactions.
• Physical strength and dexterity to perform equipment service and bench repair tasks independently.
• Clean driving record.

• Proven experience managing a service team in a technical, mechanical, or equipment‑related environment.
• Experience with beverage dispensing equipment or similar electromechanical systems preferred.

Our compensation program is designed to attract, motivate, and retain the very best people. Lyons Magnus offers a comprehensive benefits plan that include:
Health, Dental Insurance, Life Insurance, Long Term Disability, Sec. 125, 401(k) plan, and more.

Lyons Magnus is an Equal Opportunity Employer and with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

* This organization participates in E-Verify.