Retail Supervisor-Events

Overview

The Retail Supervisor-Events is responsible for the management of effective, efficient and quality event execution in a designated location. They are to audit, train and coach Event Specialists on proper team compliance measurements to effectively represent the CROSSMARK Events team.

• Recruit, supervise and motivate employees; develop them to deliver on our client’s expectations.
• Train Events Specialists on company processes, policies, procedures, and position responsibilities.
• Ensure quality execution by conducting audits and coaching Event Specialists to develop event execution skills and ensure Food Safety practices are maintained.
• Communicate with store management about upcoming events and the execution of past events in their store.
• Serve as the point of contact for all events conducted in the store. Assist Event Specialists with event kits, materials and tools as needed.
• Monitor and manage expense metrics such as payroll time entries and additional expenses.
• Manage execution and overall performance of scheduled events by monitoring daily and weekly scorecards to ensure high on-date execution.
• Reschedule events as needed in a timely manner to maximize on-date, weekend and total execution results.
• Share competitive knowledge and best practices with the team.
• Communicate effectively and maintain strong working relationships with field support, recruiting and client services.
• Maintain a clean, neat and orderly demo kitchen; ensure appliances are in working order and in good repair. Inspect company equipment regularly to ensure proper maintenance.

This job description does not imply that the above functions are the only tasks that may be performed. Individuals will be expected to follow any other job-related instructions and perform any other job-related tasks as directed by management.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education/

Experience:

Associate Degree and/or Technical Diploma or one to two years related experience and/or training; or equivalent combination of education and experience.

Computer

Skills:

Ability to use and navigate on a company provided computer and mobile device applications and internal systems. Proficient skills with MS Office Suite programs.

Certificates, Licenses, Registrations: A valid driver’s license is required; A National Registry of Food and Safety certification required within 30 days of employment if not already certified. Local Food Handlers permit if required.

Supervisory Responsibilities: This position has direct supervisory responsibilities with approximately 10 – 50 employees.

Work Environment: Retail Store environment. Local travel may be required.

Physical Demands: The associate will be regularly required to stand, walk, use hands and fingers to handle or feel, reach with hands and arms (including overhead), talk and hear, read instructions and perform events, stoop, kneel, crouch, climb (including use of a 6’ ladder), balance, lift and carry up to 25 pounds (up to 50 pounds on occasion) and push/pull a wheeled demonstration cart fully laden with appliances, supplies and product.

Prepare foods and beverages using required appliances and be in contact with cleaning supplies.

Language

Skills:

English is the primary language; bilingual skills may be required based on business necessity.

Product Connections is a part of Acosta Group – a collective of the industry’s trusted retail, marketing and food service agencies reimagining the way people connect with brands at every point in their shopping journey. We specialize in digital and traditional retail events and demos, experiential marketing, sponsorship activation, and omnichannel shopper marketing. Our mission is to deliver brand solutions that connect products to the right target at the right time, effectively moving consumers down the conversion funnel.

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