Customer Success Manager

Do you enjoy having the kind of conversations that dig deeper and uncover better outcomes? Do you thrive on connecting with customers to solve complex challenges and create something of value? Are you the kind of trusted partner who listens first, thinks strategically, and takes pride in helping clients succeed long after a project is delivered?

If so, we’re looking for a Manager, Client Success who is energized by relationships, motivated by results, and excited to play a hands‑on role in bringing impactful fixture solutions to life.

This full‑time position is on‑site in Arlington, TX.

We are All Source+, a global, award‑winning retail display and fabrication partner with more than 15 years of experience delivering customized, turnkey display programs. Based in Arlington, TX, we work with Fortune 500 brands around the world to design and produce display structures that drive performance, elevate brands and build long‑term value. Our work spans industries including beauty, education, government, hospitality, sports and entertainment, and more – as we continue to grow and look toward the future.

This role sits within the Sales team and is responsible for ensuring projects are fully aligned, clearly defined and ready for execution before being handed off to Production.

You’ll partner closely with a company leader who is highly detail‑oriented and deeply invested in the work. The ideal candidate works effectively with leadership, adjusts communication as needed, and integrates feedback without losing momentum.

You will partner with customers early in the process – owning project details, asking the right questions, and translating customer needs into clear requirements for internal teams. Your job is to ensure nothing is missed, expectations are aligned, and projects are set up for success from day one.

• 5+ years of experience in customer success, account management, or a similar client‑facing role
• Bonus experience in:
• Retail fixtures, custom displays, or visual merchandising
• Hands‑on understanding of how fixtures go from idea to install – including design, engineering, prototyping, production, shipping, and rollout

• You read the room - whether on a client call, in an email thread, or in an internal meeting
• You adapt your communication style based on the audience and situation
• You bring calm and structure to fast‑moving or ambiguous situations
• You are highly organized and detail‑oriented without losing sight of the big picture
• You manage multiple priorities while maintaining accuracy and follow‑through
• You’re comfortable receiving feedback and using it to improve how you work

• You know how to keep projects moving by coordinating across Sales, engineering, sourcing, production, and logistics
• You proactively flag risks before they become issues
• You understand what drives cost, lead time, and quality - and how to balance all three
• You can support pricing discussions, revisions, and approvals with clarity and confidence

• Clear, concise communicator - you know when to be detailed and when to keep it simple
• Strong organizational skills with a sharp eye for detail
• Comfortable leading client calls, reviews, and status updates
• Reliable follow‑through - people trust that you’ll close the loop

• Experience with custom fabrication across metal, acrylic, wood, or mixed media
• Familiarity with retail rollouts, store standards, or installation coordination
• Background working with visual merchandising teams
• Familiarity with project‑tracking tools and shared documentation systems
• PTO (Paid Time Off)
• 401(k) with match
• Telehealth, Dental, Vision, and group Life Insurance

We’d love to get a better sense of how you approach challenges and collaborate with teams.

Please submit along with your resume a few short examples from your experience.
There are no right or wrong answers – just your perspective.

Share a story from your experience where you had to navigate a challenging client, project, or teammate. What was the situation, and how did you handle it?

How do you build trust and positive relationships with people you work with?

What qualities do you value most in a teammate, and why?