Front Office Agent

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Provide exceptional customer service to all guests, welcoming new arrivals and checking out departures. Strives to continually improve guest and employee satisfaction. Working to build a positive front office that encourages guests to return.

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
• Secure payment; activate/reissue room keys.
• Ensure rates match market codes, document exceptions.
• Verify/adjust billing for guests.
• Communicate with appropriate staff when guests are waiting for an available room.
• Advise guest of messages.
• Clear departures in computer system.
• Coordinate with Housekeeping to track room status and guest concerns.
• File guest paperwork or documentation.
• Run and check daily reports, contingency lists, and credit card authorization reports.
• Supply guests with directions and information.
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
• Arrange transportation for guests/visitors when directed by management.
• Count and secure bank at beginning and end of shift.
• Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
• Notify Loss Prevention/Security of any reports of theft.
• Sale from marketplace, including alcohol.
• Perform any other duties as requested or assigned by management.

Tribute Portfolio is a family of independent hotels drawn together by a sense of character and passion for captivating design, vibrant social scenes, and experiences that feel like the real deal. Tribute Portfolio hotels are emboldened to stay true to their own character — they each tell their own design story, connect with their surrounding communities and proudly show off their individual brand identity.

In joining Tribute Portfolio, you join a portfolio of brands with Marriott International.
Be where you can do your best work,?
begin your purpose,
belong to an amazing global? team, and become the best version of you.

Front Office Agent

Arlington

• Office equipment (copier, fax, scanner, label maker)
• Microsoft Suite (Excel, Word, Outlook, etc.)
• Marriott systems for sales, reservations and food and beverage (Lightspeed and Toast)

• High school diploma or GED
• 1 year in customer service focused role
• Must be 18 years old, due to sale of alcoholic beverages
• TIPS alcohol certificate desirable. Ability to acquire upon hire.

• Hotel Front Desk experience in limited or full-service property.
• Ability and willingness to work flexible hours including weekends, holidays and late nights.
• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

• Excellent verbal and written communication skills
• Punctual and dependable
• Attention to detail and accuracy
• Multi-tasking
• Organizing and prioritizing
• Problem analysis and problem-solving skills
• Ability to work independently and with others
• Professional integrity
• Ability to meet deadlines

• Indoor setting with reasonably high noise level
• Flexible to work a variable schedule including, weekends and holidays
• Frequent standing and walking upto 8 hours per shift
• Repetitive use of computer, keyboard, mouse, and phone
• Reading, comprehending, writing, performing calculations, communicating orally, reasoning and analyzing
• Use hands to finger, handle and feel, and reach with hands and arms.

Equinox Hospitality is committed to fostering a diverse workforce, and maintaining a workplace that is equitable, inclusive, and safe for all employees. From recruiting practices, to pay and benefits, promotions, and all other aspects of employment with us, an environment of equity is of the utmost importance.