Personal Banker - Pardo

Position Overview

As a Branch Banker within PNC's retail banking organization, you will work in our Atlanta, Georgia Pardo location. Your role focuses on delivering an exceptional customer experience, fostering a collaborative workplace, and expanding PNC’s customer base through proactive sales and service activities.

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Manage the customer experience by identifying opportunities to improve financial well‑being.
• Collaborate with ecosystem partners to grow customer share of wallet and drive new revenue.
• Drive proactive sales conversations using outbound calling, service‑to‑sales, teller interactions, appointment setting, and lobby engagement.
• Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
• Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
• Create customer loyalty and grow market share through differentiated experience.
• Perform lobby engagement activities to connect with customers and position PNC products.
• Educate customers on options for managing transactions through technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively.
• Manage risk by adhering to all policies and procedures, maintaining sound judgment within established limits.
• Show heightened scrutiny to identify and avoid loss.
• Participate in branch daily operations, ensuring completion in an efficient and accurate manner.

• Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, and Identifying Opportunities.
• Leveraging Technology, Proactive Sales Competencies, Banking Products, Digital Awareness, Effective Communications.
• Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, and Understanding Customer Needs.

Work Experience:

3+ years in a similar role or equivalent. A bachelor’s or associate degree (or equivalent education, certification, or military service) is required. No specific licenses or certifications are required.

Background checks required per Consumer Financial Protection Bureau regulations.

• Medical and prescription drug coverage with Health Savings Account option.
• Dental and vision coverage.
• Life insurance for employees and spouses/children.
• Short‑ and long‑term disability protection.
• 401(k) with company match, pension, and stock purchase plans.
• Dependent care reimbursement account and backup child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance for select programs.
• Wellness program with financial incentives.
• Paid time off: maternity/parental leave, up to 11 holidays, 9 occasional absence days, and 15–25 vacation days based on career level.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to the requirements of FDIA, SAFE Act, and FINRA.

If an accommodation is required to participate in the application process, please email  with “accommodation request” in the subject line, your name, the job , and your preferred contact method.