Medical Assistant III

COMPANYAt Catalyst Physician Group, primary care is redefined! As a physician-owned and physician-led organization, we are dedicated to transforming healthcare by putting patients at the center of everything we do. Our team of over 100 physicians and 500 employees operates across 21 locations in North Texas, providing personalized, accessible care that helps communities thrive.

JOB SUMMARY The Medical Assistant III is a highly skilled clinical team member responsible for providing advanced support to physicians and clinical teams, ensuring a high standard of patient care and operational efficiency. This role combines clinical proficiency, leadership, and mentorship duties while ensuring excellent patient experience.

ROLE AND RESPONSIBILITIES:

Accurately obtain, record, and document patient vitals and clinical information in the Electronic Medical Record (EMR),utilizing established protocols

Perform all duties of highly experienced Medical Assistant II at a high level of independence, including procedures, medication administration, injections, immunizations, and other procedures

Clinical inbox management for self, provider, and Pod as needed. To include timely response to patient inquiries, managing refills, and answering clinical questions within scope of practice

Creates positive patient and team member experiences

Practices service recovery and service excellence, proactively addressing patient concerns and ensuring positive feedback from patients and providers

Participates in assigned clinical related projects

Provide educational materials and health information under physician guidance

Observe and report patient concerns and condition changes to licensed personnel

Possesses advanced clinical skills, knowledge and/or specialty certifications (e.g., Pediatrics, Phlebotomy, Value-Based Care, HEDIS, advanced equipment uses)
Cross-trained to work in multiple departments, roles, and locations including Front Office and Lab, and able to float as needed to support team coverage

Covers Nurse/MA visit schedules and performs ancillary procedures as required

Accurately and completely documents patient encounters in the EMR, utilizing audit tools and following refill protocols

Conducts regular audits using the rooming guideline tool to ensure compliance with documentation standards

Serves as Pod/Station Lead for quality control activities, including chart audits, vaccine inventory, and OSHA compliance

Conducts site safety audits and reports on variances or incidents, ensuring little to no deficiencies

Maintains advanced knowledge of OSHA safety regulations and clinical compliance practices

Acts as a clinical mentor and preceptor for new hires and provides ongoing training for other Medical Assistants, ensuring proper technique and adherence to established policies and procedures

Leads or coordinates small team tasks or huddles as assigned

Demonstrates advanced EMR workflow knowledge and proactively manages clinical inboxes for self and providers

Reviews patient schedules, performs encounter preparation, and escalates appropriately within scope

Advanced patient guidance, communication, and coordination are all supported by a proactive workflow

Successfully completes the 60-day competency and skills checklist as part of onboarding and ongoing professional development

Participates in periodic skills assessments and demonstrates proficiency in all required clinical tasks

Works well with a diverse group of professionals in a team environment, proactively supporting pod and team members

Covers Nurse/MA schedule and floats as needed

Demonstrates patience and commitment to CPG Values, consistently exceeding patient expectations and uplifting team members

Support provider in Value Based Care initiatives MINIMUM QUALIFICATIONS AND REQUIREMENTS:

Certified Medical Assistant (CMA, RMA, CCMA, or equivalent) required

Current AHA or American Red Cross BLS certification for healthcare providers with hands on component preferred or within 60 days of hireA minimum of 3 years of experience as a Medical Assistant in a healthcare setting is required

Strong knowledge of clinical best practices, infection control, and regulatory compliance

Documented proficiency in advanced clinical skills and knowledge (e.g. phlebotomy, prescription medications, vaccines, and quality metrics [HEDIS])COMPETITIVE BENEFIT PACKAGE:

Compensation commensurate with experience

Medical, Dental, Vision Insurance Short/Long term disability Insurance
401K with employer match

Health Savings Account options

Paid…