Scheduler, Healthcare

Base Pay Range:$15.50 - $18.50

Job Description:

The Scheduler I is a Full Time, Regular position working Monday-Friday 10:30am-7:00pm CST with rotating Saturdays 10am-6:30pm CST approximately every 7 weeks at the Navani Business Center, a wholly owned Inland Imaging company in Arlington, TX.

Summary:

Schedulers are responsible for assisting patients and referring physicians and their staff in scheduling exams at an Inland Imaging facility. The scheduling department is generally the first contact with Inland Imaging so the Scheduler must present a friendly, courteous, and professional demeanor.

Essential

Duties / Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provides high quality customer service by:

Listening to patients’ and referring providers’ requests for exams, times and locations

Asks the appropriate questions to get information needed to schedule exams

Relays exam specific patient preparatory information as appropriate

Completes phone call with a professional closing

Updates patient demographics as needed

Adds patient’s current insurance information and update as needed

Verifies insurance eligibility for all exams

Knowledge of which insurance carries require prior authorization and for which exams

Schedules requested exams to maximize equipment utilization by time and location, review open slots

Schedules all General Exams;
Mammography, Bone Density, Ultrasound/Vascular, General Radiology and Nuclear Medicine exams and procedures

Knowledge of all required preparation for all general exams.

Uses multiple resources and or applications to obtain necessary information for scheduled exams

Follows protocols for scheduling procedures and knowledge of what radiologist can perform each procedure.

Keeps current on all scheduling protocols and update manual as needed

Knowledge of when to order Labs or History physical for an exam Interacts with Radiologist, Nurses, and Technologists frequently

Communicates changes in the patient schedule, STATS, nurse requirements, add-ons, etc. to appropriate parties

Reviews next days assigned schedule to:

Maximizes equipment utilization by time, location and specialty slot Accounts for changes in the physician’s schedule

Calls patients to re-schedule exams as needed

Handles high call volume while maintaining efficiency and accuracy when scheduling exams

Calls patients to schedule exams and makes follow up calls as needed

Verifies and or clarify orders with referring provider prior to scheduling

Knowledge of order identification and processes

Routes documents to appropriate document filters for processing

Coordinates patient care between technologists and radiologist to facilitate a smooth workflow

Acts as a liaison between staff, management, and physicians

Coordinates interpreters for patient’s appointments

Performs other duties as assigned

General Duties/Responsibilities:

Ability to maintain strict confidentiality within the Inland Imaging companies and Inland’s customers.

Follows all Health and Safety policies and guidelines of Inland Imaging or its partners depending on work location.

Follows all company policies including those regarding harassment, non-retaliation, discrimination, respectful workplace, and related policies.

Follows all policies regarding HIPAA, non-disclosure of confidential information and company security.

Honest, pleasant manner and good personal hygiene.

Free of alcohol and drug abuse.

Ability to access multiple locations as required.

Excellent communication and interpersonal…