Guest Experience Specialist

Overview

Our jobs aren’t just about giving guests a smooth check-in and check-out. We aim to build an experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset.

They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.

• Process operational needs and address guest requests to enhance the guest experience.
• Complete reports and communicate effectively with guests and team members.
• Deliver quality meals and share highlights of the local area with guests.
• Move about the guest areas to take ownership of the guest experience with a guest-first mindset.
• Maintain a safe work environment and uphold company policies, procedures, and quality standards.
• Ensure uniform, personal appearance, and professional communications are maintained.

• Education:
  
  High school diploma or G.E.D. equivalent.
• Related
  
  Work Experience:
  
  No related work experience.
• Supervisory
  
  Experience:
  
  No supervisory experience.
• License or Certification:
  None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.