Rooms Controller

Live! By Loews‑Arlington, TX treats guests to an unprecedented upscale experience that blends sports and entertainment with first‑class hospitality and superior amenities. Ideally positioned between the new Texas Rangers’ ballpark and Dallas Cowboys’ Stadium, the 302‑room hotel boasts an infinity‑edge pool, a rooftop terrace and floor‑to‑ceiling windows that offer sweeping views of the Arlington Entertainment District.

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more

Oversees the friendly, professional, and efficient registration and account settlement of hotel guests commensurate with the demands of a world‑class resort by providing support to the Front Desk Agents & Management. Serves as a liaison between the Front Office Agents, and Front Office Management, Housekeeping, and Engineering.

• Oversees the friendly, professional, and efficient registration and check‑out of hotel guests, including assisting the Front Desk during peak periods
• Assists Front Desk Agents in satisfying guest requests and resolving guest complaints
• Trained and skilled to perform all Front Desk, Reservations, and Star Service functions as needed based on operational demands
• Prints occupancy, arrivals, departures, and back‑up reports on a timely basis
• Reviews Specials Report for all arriving guests daily to ensure appropriate pre‑blocking of rooms and coordinate special services
• Blocks relocated guests who will be returning to the hotel
• Communicates all special requests to Housekeeping
• Coordinates with Room Service to ensure accurate and timely amenity deliveries
• Monitors and ensures completion of all room changes
• Checks for duplicate reservations daily
• Monitors clearing of all due‑outs, express checkouts, no‑shows, and pre‑registered guests
• Processes applicable charges for late check‑outs (12pm)
• Checks status of all Out‑of‑Order rooms daily
• Monitors availability of showrooms for the Sales & Conference Management departments
• Reviews group resumes to verify group billing procedures, VIPs and special requests
• Responsible for conducting daily line‑ups
• Monitors arrival to ensure rooms are ready by check‑in time
• Clears departures by working closely with Housekeeping Department
• Ensures all guest departure calls are done daily
• Accurately reports guest needs and problem resolution
• May interact with customers in person and with other departments
• Can handle multiple tasks at once with attention to detail
• Can work independently
• Excellent people skills
• Assists with the preparation of ‘remote’ and ‘reserved’ registration and check‑out of groups
• Prints group no‑show, in‑house, and arrival reports daily
• Answers telephone expediently and logs complaints and requests
• Familiarity with daily hotel occupancy reports, status of available rooms, etc.
• Monitors room category and bedding availability up to three days in advance to prevent overbooking
• Monitors roll‑away, microwave, and other amenity requests up to seven days in advance to ensure availability and accurate billing
• Monitors all Master accounts to ensure they are checked‑in and extended as required
• Ensures adherence to all Loews Hotels Star Service standards
• Other duties may be assigned as business demands

• Maintains clean and excellent condition of Rooms Control & Back Office area and equipment
• Maintains proper stock of all supplies in Back Office Area
• Executes emergency procedures in accordance with hotel standards
• Notifies appropriate individuals and…