Rooms Controller

Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

Competitive health & wellness benefits, 401(k) & company match

Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth

Tuition Reimbursement Pet Insurance Team Member Hotel Rates, other discounts, perks and more Oversees the friendly, professional, and efficient registration and account settlement of hotel guests commensurate with the demands of a world-class resort by providing support to the Front Desk Agents & Management. Serves as a liaison between the Front Office Agents, and Front Office Management, Housekeeping, and Engineering.

Essential Functions and Responsibilities Oversees the friendly, professional, and efficient registration and check-out of hotel guests, including assisting the Front Desk during peak periods

Assists Front Desk Agents in satisfying guest requests and resolving guest complaints

Trained and skilled to perform all Front Desk, Reservations, and Star Service functions as needed based on operational demands

Prints occupancy, arrivals departures, and back-up reports on a timely basis

Reviews Specials Report for all arriving guests on a daily basis to ensure appropriate pre-blocking of rooms and to coordinate special services to be provided

Block relocated guests who will be returning to the hotel

Communicates all special requests to Housekeeping Coordinates with Room Service to ensure accurate and timely amenity deliveries

Monitors and ensures completion of all room changes

Check for duplicate reservations on a daily basis

Monitors clearing of all due-outs, Express Checkouts, no-show's, Pre-Registered guests

Process applicable charges for late check-outs (12pm)
Checks the status of all Out-of-Order rooms on a daily basis

Monitors availability of showrooms for the Sales & Conference Management departments

Reviews group resumes to verify group billing procedures, VIP's and special requests

Responsible for conducting daily line-ups Monitor arrivals to ensure that rooms are ready by check in time Clear departures by working closely with Housekeeping Department Ensure all guest departure calls are done a daily basis

Accurately report guest needs and problem resolution

May interact with customers in person, as well as other departments.

Must be able to handle multiple tasks at once with attention to detail

Ability to work independently

Excellent people skills.

Assist with the preparation of ‘remote' and ‘reserved' registration and check-out of groups

Prints group no-show, in-house, and arrivals report on a daily basis

Answers telephone expediently and addresses complaints, problems, special requests and non-related desk questions, making sure to log phone complaints and requests

Familiarity with daily hotel occupancy reports, status of available rooms, etc.

Monitor room category and bedding availability, up to three days in advance, in order to prevent overbooking

Monitors rollaway, microwave and other amenity requests up to seven days in advance in order to ensure availability, and accurate billing was completed

Monitor all Master accounts to ensure that they are checked-in and extended as required

Ensures adherence to all Loews Hotels Star Service standards

Other duties may be assigned as business demands

Supportive Functions and Responsibilities Maintains clean and excellent condition of Rooms Control & Back Office area and equipment

Maintains proper stock of all supplies in Back Office Area Executes emergency procedures in accordance with hotel standards

Notifies appropriate individuals and…