Room Attendant

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Status:
Non-Exempt

Reports to:

Executive Housekeeper

The Room Attendant at Caravan Court is responsible for ensuring guest rooms are impeccably clean, comfortable, and welcoming, while reflecting the hotel’s unique style and standards of service and hospitality

• Clean guest rooms in process set forth by hotel leadership
• Refresh all amenities as needed
• Complete projects that are determined by hotel management
• Compete room deep clean as determined by hotel management

• Anticipate and attend to guest needs during interactions
• Be proactive when attending to guests

• Attend and contribute to department meetings
• Participate in cross training
• Complete all required trainings

• Facilitate all internal communications and follow up accordingly
• Run all reports necessary to the operation
• Complete full shift pass on reports and checklists
• Log all work in appropriate platforms

• Adhere to all safety and security guidelines
• Familiarize with housekeeping SDS binder

• Strong verbal and written communication skills
• Effective time management and problem-solving skills
• Ability to work well with a team and demonstrate attention to detail
• Excellent organizational skills and interpersonal abilities

• Sitting:
  Short periods of time
• Standing/Walking:
  Long periods of standing, minimum of 5 consecutive hours
• Lifting/Carrying:
  Occasionally, maximum of 50 pounds. Pushing/ Pulling carts

• Interior:
  Guest Rooms/ Guest room corridors
• Exterior:
  Limited outdoor working environment

• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment is in proper working condition
• Perform any additional duties as assigned by the supervisor

• Minimum one year prior hotel room attendant experience
• No minimum education requirements require

Source:
Hospitality Online