Manager, Leadership and Professional Development

Manager, Leadership and Professional Development

Direct message the job poster from Wingstop Restaurants Inc.

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

The Manager, Leadership & Professional Development plays a critical role in building programs and experiences that help our leaders and team members thrive. This role designs, delivers, and scales leadership development, manager capability, and professional growth initiatives that align with Wingstop’s culture, mission, and long-term business needs.

• Design, implement, and facilitate engaging leadership and professional development programs across multiple levels (emerging leaders, new managers, experienced leaders).
• Partner with HR Business Partners and business leaders to identify capability gaps and deliver targeted solutions.
• Manage vendor relationships for external leadership programs, assessments, and facilitation partners.
• Deliver continued learning programs that enhance capabilities and support business goals tied to organizational competencies (e.g., New Leader Assimilation, assessments, coaching, lunch & learns).
• Create engaging learning activities and compelling content that enhances retention, supports onboarding and orientation, and builds out the talent pipeline.
• Facilitate training and development programs using a variety of methods (group discussions, activities, simulations, assessments, videos, and lectures).
• Translate business and talent priorities into learning programs that support Wingstop’s growth.
• Support the implementation of organizational competencies and career development opportunities for team members, with a focus on onboarding, ongoing development, and career growth.
• Blend instructional design, facilitation, and digital learning methods to create scalable solutions.
• Manage program logistics, communications, and measurement to ensure smooth execution and meaningful participant experiences.

• Strengthen manager effectiveness through training, resources, and tools that drive accountability, feedback, coaching, and development.
• Train and coach leaders and others involved in team member development efforts.
• Partner with the Talent Development and HRBP teams to align leadership development with performance, engagement, and retention goals.
• Leverage AI tools (e.g., ChatGPT Enterprise) to enhance learning content, create resources, and improve participant experience.
• Recommend innovative technology solutions that improve scalability and impact of development programs.

• Define success measures and evaluate program impact, using data and feedback to drive iteration.
• Stay current on industry trends and best practices in leadership and professional development, bringing innovative ideas to Wingstop.

• 5–7 years of experience in leadership development, organizational development, or learning & development, with a mix of design, facilitation, and program management.
• Proven ability to design and facilitate learning programs (both in-person and virtual), with curiosity and openness to expand into new methods and technologies.
• Strong project management skills with the ability to balance multiple priorities in a fast-paced environment while learning and adapting along the way.
• Excellent communication, facilitation, and relationship-building skills, with a growth mindset and…