Technical Sales Engineer

Via Plus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our customer operations, data analytics, and full-featured, single-account back‑office technology facilitate the high‑volume transactions required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all.

We are pioneers in the transportation transaction and mobility industry, with a decade of proven global experience in providing solutions focused on the tolling and transit industries. Via Plus is headquartered near Dallas, Texas, and maintains offices across the United States, France, India, and Ireland. We are part of the global network of VINCI Concessions, an international player in transport infrastructure with projects in 23 countries.

Our vision has evolved to provide a fully automated, end‑to‑end transportation solution that significantly improves revenue collection and efficiency while effectively lowering costs for our agency clients.

Solution Architect

• Pre‑Sales Support:
  Collaborates with sales teams to understand customer needs. Crafts and presents tailored technical solutions.
• Serves as part of the technical support team within the Commercial department to ensure seamless integration of technical expertise into the sales process.
• Client proposal requirements evaluation, analysis, and technical proposal writing to ensure compliant and timely response preparation.
• Support Business, Functional, Operational, and Technical solution evaluations.
• Prepare, and maintain project proposal documentation responses.
• Document necessary collected information referring to the proposal requirements and company business practices.
• Perform the analysis, review, and design of system features.
• Create workflow charts, process diagrams, test cases/plans, and business requirements as needed.
• Product Demonstrations:
  Conduct demos, presentations, and proof‑of‑concept sessions to showcase product capabilities, making complex technical information accessible to non‑technical customers.
• Technical Expertise:
  Serves as a subject‑matter expert, answering detailed technical questions and addressing concerns during the sales process.
• Collaborate with Commercial and Marketing teams to understand customer requirements, enhancing sales support strategies.
• Analyze and evaluate contact center technologies to identify areas for improvement and optimization.
• Solution contact center solutions, integrations and service offerings to meet customers' technical requirements and evolving market needs.
• Customer Engagement:
  Builds relationships with clients, helping them understand how the product fits into their operations or solves specific problems.
• Feedback Loop:
  Communicates customer feedback to product and engineering teams to influence future development.
• Collaborate with cross‑functional teams to implement and integrate new technologies and systems.
• All other duties as assigned.

• Superior personal and interpersonal attributes (e.g., results‑oriented, performance‑oriented work style, creativity, entrepreneurial qualities, personal maturity).
• Ambitious and motivated with leadership skills but a collaborative personality.
• High level of integrity and reliability.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including executives, managers, end users, and subject matter experts.
• Excellent analytical skills, logical and structured thinking, and creativity in problem‑solving.
• Curiosity, adaptability, and the willingness to learn new processes and methodologies.
• Ability to demonstrate commitment to quality and client satisfaction.
• Ability to work independently and work effectively within a team environment.
• U.S.
  
  -based experience working with the end‑client environment preferably in banking, finance, or transportation/mobility domain.

• 3‑5 years of experience in a solution architecture or similar role, within a contact center…