Senior AV Support Technician

Overview

Senior AV Support Technician is primarily responsible for working independently to provide urgent and escalated support for educational and administrative audio visual and video equipment for events in learning spaces, including podium computers, control panels, and audio equipment. Works with the AV Support Manager to train and mentor students and peers and provide the team with detailed documentation to perform regular tasks.

Support audience includes faculty, staff, and students in delivering educational or other administrative content in learning and conference room spaces.

• Provide urgent and escalated audio-visual support for all teaching spaces.
• Troubleshoot complex problems with system components.
• Consult with 3rd party support if necessary.
• Assist with installations if needed/required.
• Provide technical instructions to a non-technical audience.
• Collaborate with other members of the IT team, especially Service Desk staff to resolve tickets/issues.
• Escalate calls internally as needed, and monitor progress through resolution.
• Record client requests and incidents in the ticketing system following documentation requirements.
• Assist in the creation of technical documentation to document recurring technical issues and job duties.
• Create internal training guides, procedures, and processes documentation.
• Assist with the training of student employees and peers on internal processes and technology; supervise student workers as needed.
• Verify student staff complete tasks and work with management to ensure students develop skills to contribute to the team’s success.
• Troubleshoot audio and video conference equipment in conference rooms to ensure stability for clients.
• Update software/firmware for all equipment related to audio and video conferencing needs of designated spaces.
• Assist with testing and evaluation of updated instructional technology for learning spaces, digital signs, or conferencing equipment.
• Coordinate AV staff with projects for classrooms and conference rooms; ensure maintenance of AV systems.
• Respond to instructor, staff, and student requests for assistance.

• Bachelor’s degree with coursework in a related field.
• One (1) year of hands-on computing work experience with audio visual equipment or an equivalent combination of education, training, and experience.
• Demonstrated technical familiarity with networked end point devices (laptops, desktops, digital signs, and AV equipment).

• Bachelor’s degree in Information Systems, Computer Science, or Business Administration.
• Two (2) or more years hands-on computing experience in higher education or AV support environments.
• IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician, or AVIXA certifications.
• Experience with IT project management and product management training.

• Excellent communication & interpersonal skills; ability to interact professionally with customers and colleagues.
• Ability to work in team settings and independently with limited direction.
• Strong analytical and problem-solving abilities; ability to anticipate and resolve critical issues.
• Proficiency with personal computers and university software and email.
• Effective time and resource management; ability to complete physical tasks as needed.
• Ability to drive a UTA vehicle.

• One (1) of three (3) working shifts Monday – Friday: 7:00am – 4:00pm; 9:00am – 6:00pm; 11:00am – 8:00pm.
• Must be able to work onsite at the university & travel to remote university locations as needed for onsite support.
• On-site position covering all UTA Arlington Campus locations.
• Potential for night and weekend hours.

Salary is commensurate based on qualifications and relevant experience. Pay Basis:
Monthly.

Benefits:
Comprehensive benefits package; details at the university benefits site.

• Background checks may be required in accordance with university policy.
• ADA accommodations available; contact appropriate office for accommodations during the application process.

• Posting Number S06523P
• Location:
  
  Arlington
• Position Status:
  Full-time
• Open Until Filled

• Resume or CV (required)
• Cover/Interest Letter (optional)