Set Up Technician

Overview

DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation’s largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people.

A position that requires proficiency in repairing, maintaining, and servicing multi-function devices, along with copiers/printers. Great customer service skills, communication skills, and troubleshooting abilities are a must. Computer and computer networking skills a plus.

• Independently troubleshoot printers/copiers by utilizing training and technical resources provided.
• Respond to device set up orders in a timely manner and in accordance with DEX standards.
• Repair and refurbish used devices in accordance with the established timeline.
• Identify and order replacement parts for printers/copiers.
• Clean and maintain both customers’ owned and company owned devices.
• Establish and maintain accurate inventory levels.
• Respond to requests from customers for information.
• Remain knowledgeable and up to date on changes and developments in service-related areas.

• Knowledge of Word Processing software;
  Spreadsheet software;
  Order processing systems and Contact Management systems.
• One to two years related experience and/or training; or equivalent combination of education and experience. Must possess a valid driver’s license.
• Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.
• Completes additional tasks and assignments as requested by Regional Operations Director.

• Opportunity, career development and personal growth.
• In-house training.
• Company culture where we celebrate our team members.
• A great environment where you can stop going to work and you can start building your career.

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging is an Equal Opportunity Employer.